Job Description

Customer Service Administrator
Location: Blackburn, Lancashire BB1
Salary: 27,000 per annum
Hours: 8:30am - 4:30pm, Monday to Friday
Contract Type: Permanent
Overview
Hawk 3 Talent Solutions are recruiting for an experienced and proactive Customer Service Administrator to join a company based in Blackburn, Lancashire. This role is key to ensuring smooth communication between customers, internal departments, and external partners, from initial enquiry through to delivery of finished goods. You will provide exceptional customer service, manage orders efficiently, and maintain strong relationships with stakeholders.
Key Responsibilities

• Handle customer enquiries via telephone and email, ensuring prompt and accurate responses.
• Process new and existing customer orders, liaising with planning, warehouse, and transport teams for timely deliveries.
• Manage artwork processes from initial stages to customer approval and final product.
• Provide efficient customer service, addressing enquiries and complaints professionally.
• Collaborate with technical and quality control teams to resolve customer issues.
• Maintain and update customer price files.
• Input and amend orders in the system from receipt through to invoicing.
• Provide stock information and proof of deliveries when required.
• Coordinate cost recovery on originations and obsolete stock and labels.
• Occasional travel to customers and other sites may be required

Experience & Skills

• Previous experience in sales account coordination, customer service, and order processing.
• Proficiency in Microsoft Word and Excel.
• Strong communication skills and excellent telephone manner.
• Ability to work independently and as part of a team.
• Highly organised, confident, and self-motivated with the ability to prioritise under pressure.
• Willingness to work extra hours when required.

Desirable:

• Experience with SAGE software.
• Comfortable working in a process-changing environment.

Benefits

• Competitive salary of 27,000 per annum.
• Standard working hours for a healthy work-life balance.
• Supportive team environment with opportunities for development.

If you would like to apply for the role of Customer Service Administrator then please email your CV to or call Deb on 07557803946
Closing date is 7.12.2025 Please note this could change subject to suitable applications.
Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Skills Required