Job Description

We are seeking a highly organised and detail-oriented Customer Service Administrator to join a thriving team outside Dartford. The ideal candidate will support the customer service team ensuring smooth delivery of trasnportation.

• Manage and respond to customer enquiries via phone and email promptly and professionally.
• Maintain accurate records and update customer information in the database.
• Coordinate with various departments to ensure smooth order processing and delivery.
• Prepare and distribute invoices, reports, and other relevant documentation.
• Support the team in administrative tasks, including scheduling meetings and managing correspondence.
• Resolve customer complaints or escalate issues to the appropriate teams when needed.
• Monitor and track customer orders, ensuring timely updates and communication.
• Assist in improving processes to enhance customer satisfaction and operational efficiency.

Previous experience working in Transport / LogisticsStrong administrative background is essential
A successful Customer Service Administrator should have:

• Previous experience in a similar administrative or customer support role within the industrial or manufacturing sector.
• Strong organisational skills and attention to detail.
• Proficiency in using Microsoft Office applications and CRM systems.
• Excellent communication skills, both written and verbal.
• A proactive approach to problem-solving and the ability to work independently.
• A customer-focused mindset with a commitment to delivering exceptional service.

This is an opportunity to work with a reputable company within the industrial and manufacturing sector. They are a medium-sized organisation known for their commitment to delivering quality products and excellent customer service.

• Competitive salary ranging from 23,400 to 26,000 per annum.
• Permanent, full-time position located in Dartford.
• Opportunities to work within a supportive and professional team environment.
• Potential for career growth within the industrial and manufacturing sector.

If you are ready to take the next step in your career as a Customer Service Administrator, we encourage you to apply today!

Skills Required