Customer Service Administrator

Dartford, Kent, United Kingdom

Job Description

We are seeking a highly organised and detail-oriented Customer Service Administrator to join a thriving team outside Dartford. The ideal candidate will support the customer service team ensuring smooth delivery of trasnportation.

  • Manage and respond to customer enquiries via phone and email promptly and professionally.
  • Maintain accurate records and update customer information in the database.
  • Coordinate with various departments to ensure smooth order processing and delivery.
  • Prepare and distribute invoices, reports, and other relevant documentation.
  • Support the team in administrative tasks, including scheduling meetings and managing correspondence.
  • Resolve customer complaints or escalate issues to the appropriate teams when needed.
  • Monitor and track customer orders, ensuring timely updates and communication.
  • Assist in improving processes to enhance customer satisfaction and operational efficiency.
Previous experience working in Transport / LogisticsStrong administrative background is essential
A successful Customer Service Administrator should have:
  • Previous experience in a similar administrative or customer support role within the industrial or manufacturing sector.
  • Strong organisational skills and attention to detail.
  • Proficiency in using Microsoft Office applications and CRM systems.
  • Excellent communication skills, both written and verbal.
  • A proactive approach to problem-solving and the ability to work independently.
  • A customer-focused mindset with a commitment to delivering exceptional service.
This is an opportunity to work with a reputable company within the industrial and manufacturing sector. They are a medium-sized organisation known for their commitment to delivering quality products and excellent customer service.
  • Competitive salary ranging from 23,400 to 26,000 per annum.
  • Permanent, full-time position located in Dartford.
  • Opportunities to work within a supportive and professional team environment.
  • Potential for career growth within the industrial and manufacturing sector.
If you are ready to take the next step in your career as a Customer Service Administrator, we encourage you to apply today!

Skills Required

Beware of fraud agents! do not pay money to get a job

MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD4135392
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    £23,400 per year
  • Employment Status
    Full Time
  • Job Location
    Dartford, Kent, United Kingdom
  • Education
    Not mentioned