Job Description

Join as a Customer Service Administrator in the Logistics sector, where you'll provide exceptional support to clients and ensure smooth operations. This permanent role is based in Dartford and is perfect for someone with a strong focus on customer satisfaction and organisation.

• Respond promptly and professionally to customer enquiries via phone and email.
• Process orders accurately and efficiently, ensuring all details are correct.
• Coordinate with internal teams to resolve customer issues and ensure timely delivery.
• Maintain detailed records of customer interactions and transactions.
• Monitor and update customer accounts to ensure accuracy.
• Support the Customer Service team with administrative tasks as required.
• Provide updates to customers regarding their orders and delivery schedules.
• Identify opportunities to improve customer satisfaction and service processes.

Previous experience in a logistics / transport business Previous customer service experience
A successful Customer Service Administrator should have:

• Previous experience in a customer service administrative role
• Previous experience working for a Logistics / Transporation business is ideal.
• Strong organisational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• Attention to detail and accuracy in handling customer information.
• Proficiency in using office software and CRM systems.
• A proactive approach to problem-solving and customer satisfaction.

This company operates in the Logistics / transportation sector and is a well-established organisation. It is known for its commitment to delivering high-quality products and excellent customer service.

• A competitive salary ranging from 23,400 to 26500
• A permanent position
• Hybrid working on completion of probation
• An opportunity to work with a supportive team environment.
• Potential for career growth within the organisation.

Skills Required