Customer Service Administrator Financial Services

London, United Kingdom
Jems Recruitment
2 Current Jobs Openings
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Job Description


About the Role

  • Hybrid role \xe2\x80\x93 3 days in the office and 2 days working remotely
  • Working equivalent 9am-5pm 5 days per week between 8am-6pm Monday-Saturday, working twice a month on Saturdays with a day off during the week
  • Full range of benefits including bonus, pension, private healthcare, life insurance, generous annual leave
  • Financial services, online banking or call centre background, including customer onboarding and KYC experience
Are you an experienced customer services professional who takes pride in offering an exceptional experience to your customers? Are you looking to use your experience working within the financial services or banking sector within a company with an excellent reputation?

You will be joining an existing team in an exciting time of growth and responsible for the day-to-day administration of a variety of customer queries. If you enjoy a busy and fast-paced working environment where you are liaising with customers via the phone, email, secure messaging and letter writing, call us or apply today!

Duties include:
  • Onboarding new customers and setting up accounts
  • Completing relevant regulatory customer checks
  • Handling customer accounts and taking a variety of payments
  • Handling sensitive information such as bereavement services
  • Updating customer records
  • Discussing a variety of services and products with customers
  • Inputting and preparing daily transactions, transfers and payments into the system
If you already have a strong background in call centre or online customer services, ideally within banking or financial services and are looking to join an innovative organisation, this may be the next step in your career. You will have:
  • Experience of onboarding new customers
  • Working knowledge of KYC
  • An excellent telephone manner and strong written communication skills
  • High levels of numeracy
  • Excellent IT skills
  • The ability to gain trust with customers and provide a solution
  • Excellent listening skills
This is a real opportunity to deepen your customer service experience, working in a dynamic environment with an excellent company culture. Call us or apply today!

Jems Recruitment

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Job Detail

  • Job Id
    JD3020789
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    £38500 - 39500 per year
  • Employment Status
    Permanent
  • Job Location
    London, United Kingdom
  • Education
    Not mentioned
 
 
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