Customer Service Administrator, Office Administrator

High Wycombe, Buckinghamshire, United Kingdom

Job Description


Customer Service Administrator, Customer Service Advisor, Administrator, CSA : \xc2\xa322 \xe2\x80\x93 25k basic salary. Rapidly expanding business offering fantastic career progression opportunities

Overall Job Purpose:
Providing core administrative functions to support the work of the business. Ensuring
efficient and effective support is provided and that business needs are
prioritised and managed effectively.

Duties & Responsibilities:

Customers Services Support:

  • Communication with customers taking orders, queries, complaints, via phone, email, and salesforce.
  • Order processing.
  • Communication with relevant supply division.
  • Ensure required feedback to customers is completed within the set time frames.
  • Prepare reports and letters for customers as required.
  • Ensure KPI and SLA\xe2\x80\x99s are met within the agreed timeframes.
Reception Support:
  • Support main reception activities.
  • Meet and greet visitors and ensure health and safety procedures are observed.
  • Communicate the arrival of visitors to the relevant person.
  • Sign for deliveries
  • Maintain personal files by filing and scanning daily paperwork.
  • Processing of stationery orders.
Production & Operations Support
  • Communication with relevant production divisions and managers as required.
  • Produce productivity data on a weekly basis.
  • File and review active ISO procedures.
  • Maintain order fulfilment data.
  • Prepare reports and letters as required.
  • Support dairy arrangements and travel.
  • Create and analyse specific customer data as required.
  • Provide core administrative functions to support the work management.
General Support
  • Raise purchase orders using Sage
  • Record products in stock using Sage
  • Support internal and external post
  • Order stationary
  • Ad hoc support to Administration Manager
  • To highlight issues of an urgent nature to Admin Manager
Essential Skills and Behaviours required for Success
  • Self-motivation and confidence.
  • Strong Excel skills.
  • Excellent communication skills \xe2\x80\x93 to include written and verbal skills.
  • Passionate about putting the Customer first with a positive, friendly attitude.
  • Excellent quality management and accuracy focus in all types of administration.
  • Good organisational skills with a detailed and structured approach to work.
  • Ability to appraise situations quickly and react accordingly, considering fluctuation workloads and deadlines.
  • Ability to converse confidently with external and internal customers (ie speaking clearly, listening, comprehending and interpreting).
  • Ability to multi-tasks and be resilient in a high pressured and fast paced environment.
Professional Experience/Preferred
  • Administration experience in a Sales or Customer facing Contact Centre environment.
  • Outbound calling \xe2\x80\x93 soft selling skills.
  • Proven experience in the ability to meet robust targets that focus on customer care and accuracy.
  • Experience in the consistent use of different systems and Microsoft software packages.
Mandeville is acting as an Employment Agency in relation to this vacancy.

Mandeville Recruitment Group

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Job Detail

  • Job Id
    JD2988705
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    £22000 - 25000 per year
  • Employment Status
    Permanent
  • Job Location
    High Wycombe, Buckinghamshire, United Kingdom
  • Education
    Not mentioned