Job Description

Part-time, Permanent | Pension

Hours:

Monday - Wednesday (9am - 5pm) 1 in 4 Saturdays (10am-4pm)

Location:

Glen Parva (on-site)

Be part of our amazing Customer Service Team!!

We're looking for a Customer Service Administrator to join our team in Glen Parva. You'll be at the heart of helping customers, solving problems, and making sure every order runs smoothly. If you've got a calm, professional manner and enjoy supporting people, this role is for you.

What you'll do

Answer inbound sales calls and customer enquiries Respond to emails and live chat quickly and clearly Work with courier partners to resolve delivery queries Liaise with our Workshop and Dispatch teams to keep orders on track

What we're looking for

2 years of customer service experience (preferred) A positive, calm, and polite approach Confident phone manner and strong written communication Ability to learn quickly and adapt to change Google Cloud and Excel knowledge is a plus A driving licence is useful for evening hours and Bank Holiday shifts

What we offer

28 days holiday to use when you like (we only close Christmas Day and Boxing Day) Training during working hours Plus 1000 of Salary on 2nd, 3rd, and 4th year work anniversary Plus 1 day holiday allowance each year of service (max +5 days) Free on-site parking Pension scheme Staff discount on our products

What happens next

If shortlisted - The process includes a short 30min telephone conversation followed by a 60min face-to-face interview. We'll always let you know our decision.

Job Types: Permanent, Part-time

Benefits:

Company pension Employee discount On-site parking
Application question(s):

Please confirm your salary expectation? Can you commute reliably to Glen Parva for all shifts, including Saturdays and Bank Holidays?
Experience:

Customer service (call centre): 2 years (required)
Work Location: In person