Job Description

The role

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Customer Service Adviser

From 25k (dependant on experience)

Location: Ballymena

Monday - Friday 9am-5pm

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent

service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.



An exciting opportunity has now arisen within the Ballymena Agency.

About the role

As a Customer Service Adviser, you will contribute to the effective and efficient running of the agency, identifying and pursuing opportunities to contribute to the achievement of targets including sales and lead generation for general insurance and lead generation for financial services together with meeting customer service standards:



Review and process amendments to policies arising from changes to cover and circumstance, seeking opportunities for

cross-selling, meeting customer service standards and ensuring cover is appropriate.



Deliver and contribute to the effective and efficient running of the agency including managing and directing

correspondence, processing renewals and processing policy amendments.

Maintain customer relationships, to enhance and protect NFU Mutual's reputation and brand. To sell, within licensed authority, motor and home products, ensuring compliance with sales quality and advice standards. Check, process and manage accounting transactions, including premium collection and policy cancellation. Maintain own knowledge and skills to sell professionally and compliantly, delivering a consistently good experience to

customers to meet the requirements and standards of NFU Mutual and the agency.

About you

Candidates will demonstrate drive, energy and enthusiasm required to promote a positive learning environment and sales culture. Candidates will have a minimum of 5 GCSEs (or equivalent) including Maths and English at Grade C or above. An understanding of agriculture would be beneficial but not essential.

Our commitment to you

You can expect full supported training in a professional, hardworking, friendly, and supportive environment.

Benefits

Pension scheme Onsite parking


We are an Equal Opportunities Employer.



Please apply in writing with CV and covering letter to: caroline_stanley@nfumutual.co.uk

Closing date for all applications: 30th October 2025.

Please note you'll be employed by an Agent of NFU Mutual and not by NFU Mutual directly.