Job Description

Role: Customer Service Adviser
Location: Barnstaple
Salary: 24,162 - 28,170 per annum
Contract: Permanent
Hours: 37 hours per week
Are you a team player and love working alongside colleagues throughout the business to deliver a first-class service to customers?
Are you a whizz at computers and can get up to speed on a variety of computer systems in no time?
Are you resilient and can keep a cool head under pressure, turning tricky situations into positive ones?
If so, this could be the role for you!
North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. We are a housing association covering the North Devon area and have over 3,300 homes we provide accommodation to over 10,000 customers.
We're now seeking a Customer Service Adviser - someone to act as first point of contact for our customers, ensuring queries (whether that be by phone, in person, or email) are dealt with in a positive, professional, and helpful manner. You will resolve issues or effectively signpost customers to specialist teams and partner agencies, giving informed guidance on a variety of NDH services to include repairs, rent enquiries, anti-social behaviour queries and other housing related matters. No two calls or days are the same!
We're looking for someone who is able to offer advice and practical solutions to customers. With strong communication skills and an excellent telephone manner, you'll be able to deal tactfully with a wide range of customers and always remain empathetic, calm, and courteous.
You'll have a high level of diplomacy skills to enable effective negotiations with both internal and external groups and be a strong team player, able to positively contribute to team goals.
Due to the nature of the work, this is an office based role.
Your starting salary will reflect any direct experience you can bring, and as there'll be so much for you to learn, support and guidance will be provided to help you reach your potential through graduated salary increments up to a possible 28,170.
If this sounds like what you're looking for and you want the opportunity to make a difference to our customers' lives, we want to hear from you!
In return for your hard work, we can offer you a wealth of benefits;

• 27 days holiday plus Bank Holidays
• 7% Employer Contribution Pension
• Cash Plan of up to 1,600 per year
• Employee Assistance Programme (EAP)
• Health & Wellbeing Support
• Family Friendly Policies
• Cycle to Work Scheme
• Tech Scheme
• Refer a Friend Scheme

Due to the nature of the role, successful candidates will be required to complete a basic DBS check.
Closing Date: Thursday, 8 January 2026 - 09:00
Interviews: Tuesday, 13 January 2026
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.
Should you wish to discuss your application prior to submitting it, please contact the HR team on 01271 313352.

Skills Required