Job Description

About the Role

We are seeking enthusiastic and customer-focused individuals to join our growing team as Customer Service Advisors. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance.

Key Responsibilities:

Manage high volumes of inbound calls from customers. Respond to customer inquiries via phone, email, and other channels. Identify customer needs, clarify information, research issues, and provide effective solutions. Process Access Card applications accurately and efficiently. Maintain accurate customer records within our CRM system. Provide administrative support to the team as needed. Contribute to a positive and inclusive customer experience at all times. Adhere to all company policies and procedures.

Essential Skills:

Excellent customer service and communication skills (written and verbal). Strong interpersonal skills with the ability to build rapport and empathy with customers. Proficiency in using computers, including email, spreadsheets, and CRM systems. Ability to work independently and as part of a team. Strong organizational and time-management skills. Ability to prioritise tasks and manage multiple requests effectively. Ability to work calmly under pressure in a fast-paced environment. Previous experience in a customer service or administrative role. Previous Call Centre experience.

Desirable Skills:

Experience working with disabled individuals. Knowledge of disability awareness and inclusion. Experience with CRM systems (e.g., Custom CRM Systems, Ring Central, Zendesk).

Why Join Nimbus?

Be part of a pioneering social enterprise making accessibility fairer for everyone. Work with a supportive, close-knit, and mission-driven team. Flexible working options and a culture that values wellbeing and work-life balance. Modern office space within easy reach of the city centre and free car parking. Enhanced annual leave. Uplift on weekend working. Opportunities for training and career development in disability inclusion.

Diversity and Inclusion:

At Nimbus Disability, we value diversity and inclusion. We particularly welcome applications from disabled people and individuals with lived experience of disability.

Pay: 25,927 per annum - 13.44hr - 16.44hr at weekends

Hours: 37 - 8.30am to 4.30pm

Contract type: Temporary until end of September 2026. Possibility of permanent position.

Days: Monday to Sunday working 5 days. Minimum of one weekend shift a month between April and September.

About Nimbus Disability

Nimbus Disability is a leading social enterprise committed to improving accessibility and inclusion for disabled people across the UK and beyond. We're best known for the

Access Card

, which translates disabled people's access needs into symbols that can be easily recognised by businesses and venues, promoting dignity and independence.

Previous Applicants Need Not Apply

Job Types: Full-time, Fixed term contract, Temp to perm
Contract length: 9 months

Pay: 25,927.00 per year

Benefits:

Additional leave Casual dress Company pension Free parking Life insurance On-site parking
Application question(s):

Why would you like to work at Nimbus Disability and with the Access Card Team? Imagine a customer phones you feeling upset because their Access Card application has been delayed. They explain that they need the card to book tickets, and they feel they're not being listened to. The caller is emotional and mentions they might post their experience on social media.
How would you handle this call?

Do you have any experience engaging with or supporting disabled people? If so, please provide an example.
Education:

GCSE or equivalent (preferred)
Experience:

Call centre : 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person