Job Description

We're looking for an experienced Customer Service Adviser to join our small, supportive office team. If you're professional, organised, and passionate about delivering excellent service, this could be the perfect role for you.

What you'll be doing:

- Answering phone calls and helping customers with their enquiries. - Responding to emails in a professional, friendly manner. - Customer invoicing and payment reconciliation - Managing and reconciling registers and club data. - Liaising with our Office Manager and Office Administrator to keep everything running smoothly. - Supporting with day-to-day office administration.

What we're looking for:

- Experience in a customer service or office administration role. - Excellent communication skills - both on the phone and by email. - Strong organisational skills and attention to detail. - A proactive team player who enjoys problem-solving. - Confident with IT systems (Microsoft Office, databases). Bonus: Knowledge of the childcare industry would be a real advantage!

Why join us?

Starting at 12.90 per hour + project-related bonuses.

09:00-15:00, Monday to Friday (flexible to + or - 30 minutes).Permanent position with opportunities to grow.

Perks & Benefits:

Wellbeing and voucher saving app to support your lifestyle 24/7 GP access (UK & abroad) Wellbeing support Extra holiday after 2 and 5 years of service Annual end-of-academic-year party Free tea and coffee Free parking
This role is ideal for someone who loves working in a friendly environment, values work-life balance, and wants to make a positive impact in the childcare sector.

Job Type: Full-time

Pay: From 12.90 per hour

Expected hours: 5 per week

Benefits:

Additional leave Company pension Free parking Health & wellbeing programme Referral programme
Work Location: In person