Job Description

The role

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Customer Service Adviser

Salary 22,308 to 26,000 DOE

Full Time position

Permanent Contract

Location: Oban

37.5 hours per week. Monday - Friday 9am to 5pm.

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.



An exciting opportunity has now arisen within the Argyll Agency.

About the role:

You will be the first point of contact for our customers looking to make changes to their existing insurance policies. You will also provide information and quotations on the range of products we offer. You will also support colleagues with general administration duties including letter and report writing.

About you:

We are looking for someone with a 'can do' proactive approach to their work, who can evidence an excellent telephone manner and experience of providing quality service to customers both in person and over the phone. Previous experience in the insurance industry is desirable but not essential as full training will be provided.

Our commitment to you:

Full Training on our range of products

Employer Pension Scheme

Annual Performance Pay Review

Support towards Professional Qualifications



Please apply in writing with CV and covering letter to: Chris_Wasson@nfumutual.co.uk



If you would like to discuss the role in more details prior to applying, please call Chris Wasson on 01586 552428

Closing date for all applications: 24th October 2025.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.