Job Description

Overview

At Roslyns, we support hospitality businesses across the UK with payroll, pensions, and statutory compliance. Due to continued growth we're looking for a Customer Service Adviser with recent payroll systems experience who enjoys working with structured processes, learning systems thoroughly, and helping clients get things right first time.

This role is ideal for someone who is confident using payroll software, can retain and apply training accurately, and is comfortable working in a compliance-driven environment where attention to detail matters.

The role is fully remote, with structured onboarding, clear procedures, and ongoing support from our Payroll and Customer Service teams.

Responsibilities

Respond to payroll support queries via our ticketing system, scheduled client calls, and incoming general enquiries Guide clients through payroll submissions and documentation accurately and on time Use internal payroll and compliance systems to investigate and resolve queries and exceptions Liaise with HMRC, The Pensions Regulator, and pension providers (including NEST) Process attachments of earnings orders and statutory declarations Apply training consistently and follow defined procedures without repeated supervision Work collaboratively with colleagues to improve service quality and client outcomes

What We're Looking For

Essential

Recent, hands-on experience working in a payroll environment, including regular use of payroll software and statutory payroll processes Demonstrated ability to learn, retain, and accurately apply system-based training Strong written and verbal communication skills High attention to detail and ability to follow structured processes consistently Confident working remotely using Microsoft Teams and cloud-based systems Ability to manage workload independently while meeting fixed deadlines

Desirable

Experience dealing with HMRC, The Pensions Regulator, or pension providers such as NEST Experience supporting multiple clients or cases simultaneously Familiarity with ticket-based support or case management systems
What we offer

Full-time, permanent role with stable hours Fully remote working (UK-based) Structured onboarding and role-specific training Access to 100,000+ CPD-certified online courses Ongoing coaching and professional development Health & Wellbeing plan including dental, optical, therapy, and 24/7 GP access Employee rewards and retail discounts Mental health support from trained First Aiders NEST pension scheme
Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Company pension Health & wellbeing programme Store discount Work from home
Experience:

Payroll : 2 years (required)
Work Location: Remote