Job Description

Customer Service Adviser (Race for Life)
Salary: 22,866 plus benefits
Reports to: Supporter Services Team Lead
Directorate: Marketing, Fundraising & Engagement
Contract: 6-Month Fixed Term Contract, starting January 12th 2026
Hours: Full-time, 35 hours per week (between 8am - 8pm, 10 days within 14, including 2 weekends in 6)
Location: Home-based (Anywhere in the UK)


Please note: Home-based applicants will need to cover their own travel to Oxford when required. For the duration of this contract this will only be once at the beginning of the contract to collect your laptop and meet the team.


Closing Date: November 2 2025 23:55
This vacancy may close earlier if a high volume of applications is received therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible.


Visa Sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.


Recruitment Process: Initial 1-hour virtual group session to be held w/c 17th November. Your chance to find out more about the role, meet some of the team and take part in a short group exercise based on customer service.


Final 1 on 1 Teams interview approx. 45 minutes to be held w/c 24th November


About the Role


At Cancer Research UK , we exist to beat cancer. We are seeking a motivated, enthusiastic, and compassionate Customer Service Adviser to join our Race for Life team.


In this role, you will engage directly with our supporters, providing excellent, solution-focused support while using your strong interpersonal skills to build trust, loyalty, and maximize fundraising opportunities. You will thrive in a fast-paced contact centre environment, retaining and using information effectively, and operating independently after induction.


This could suit someone who has worked in fundraising (Face to Face/Door to Door) and is passionate about raising money for Cancer Research UK. Alternatively, you could work in a call centre, as a telemarketer or sales advisor. If you can demonstrate the ability to inspire and motivate our supporters, we would love to hear from you


In return we can offer you; Generous Leave: 25 days holiday plus flexible bank holidays (pro-rata). Career Growth: Access to learning, development opportunities, and career progression.


You'll be given full training and support in the form of online workshops as well as a buddy to support you in your journey to becoming a subject matter expert in all things Race for Life.


This is your chance to join a supportive, dynamic, and purpose-driven work environment where your contributions make a real impact.


What You'll Be Doing


Providing personalised, solution-focused support to all supporters via inbound and outbound calls, emails, live chat, and social media.


Listening carefully to supporters' needs, understanding their experiences, and responding with empathy, patience, and professionalism.


Using interactions to promote CRUK campaigns, products, and services.


Acting as an information specialist, maintaining up-to-date knowledge across all campaigns and services.


Maximising fundraising opportunities and supporter engagement.


Maintaining high standards of accuracy and attention to detail, even in challenging or emotional situations.


Skills & Experience Required


Exceptional customer service skills with the ability to manage challenging interactions calmly and effectively.


High level of confidence in phone communication and call control, ideally through experience within a call or contact centre.


Experience working collaboratively within a team


Strong writing skills, with the ability to create professional emails and correspondence.


Competent in using Excel and Microsoft Office , including Outlook and PowerPoint, and the ability to navigate multiple systems simultaneously


Excellent attention to detail, accuracy, and ability to retain information.


Ability to work independently after induction, self-managing tasks and priorities.


Comfortable working to targets, with a proactive and self-motivated approach.


Our Values


We expect our employees to embody our values:


Bold: Act with ambition, courage, and determination.


Credible: Act with rigour and professionalism.


Human: Have a positive impact on people.


Together: Act inclusively and collaboratively.


How to Apply


We operate an anonymised shortlisting process to support equality, diversity, and inclusion. CVs are required but will not be reviewed until you are invited for interview; instead, please complete the online application work history section.


For questions about this role or adjustments to the recruitment process, contact recruitment@cancer.org.uk or call 020 3469 8400.


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Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.


We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 0 20 3469 8400 as soon as possible.


Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.


Work Location: Remote