Job Description

The role

------------

Customer Service Adviser

Job type: Full Time

Schedule: Monday to Friday

Location: Ruthin

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.



An exciting opportunity has now arisen within the Ruthin and Dolgellau Agency.

About the role:

Your role will include handling existing motor, personal and commercial insurance policies for our current customers as well as initiating policies for clients new to NFU Mutual. You'll apply your excellent, professional telephone manner to deal with any queries and to build long term relationships with our loyal customers. With your flexible approach you'll provide administrative support and perform other office duties as required with 'can-do', pro-active enthusiasm.

The requirements:

Strong relationship-building skills. Professional manner. Grade C in GCSE English and Maths or equivalent. Fluency in the Welsh Language beneficial.

To apply:

Please apply in writing with CV and covering letter to: siwan_hulme@nfumutual.co.uk

Closing date for all applications: 08/09/2025.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.