Job Description

The role

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Customer Service Adviser

Salary Dependant on experience

Full Time

Permanent Contract

Location: Saffron Walden

Hours: Monday-Friday 9-5pm

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.



An exciting opportunity has now arisen within the Saffron Walden Agency.

About the role:

Due to the continuing success of our growing Agency, we are recruiting for a full time Customer Service Adviser within our team. You will be providing exceptional service to both our existing customer base and new customers. On a day-to-day basis you will be dealing with new sales and enquiries, existing policy changes and claims, all with a 'can do' proactive enthusiasm.

About you:

The ideal candidate will have experience of working in a customer service role, an excellent telephone manner, superb attention to detail and a flexible people orientated approach. You will relish the challenge of being part of a truly customer-focused ambitious team and have the ability to work to strict deadlines within a compliant environment and manage a complex workload. You must be a capable IT user, including Microsoft applications and be quick to adapt.



5 GCSE's (or equivalent qualifications) at grade C or above including Maths and English are essential.

Our commitment to you:

You can expect full product and systems training in a friendly and supportive environment.

Benefits:

25 days holiday entitlement plus bank holidays.

Health & Wellbeing plan

Pension Scheme with employer contributions.



Please apply in writing with CV and covering letter to: Michele Pack, michele_pack@nfumutual.co.uk, 01799 522248.

Closing date for all applications: Friday 27th February, 2026.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.