Job Description

To be the first point of contact for all housing related enquiries digitally, in person and in writing. To process enquiries relating to housing, income and community investment and to complete administration duties whilst providing an excellent standard of customer service.

What you'll bring to the role...

Educated to GCSE level or equivalent experience Experience of working in a customer service orientated role with a commitment to customer care and excellent service delivery Experience of providing a high level of administration support Experience of working within the social housing sector with a good working knowledge of housing management, rent collection and resident related support Experienced and proficient user of IT software, including Microsoft office packages and teams Be a clear, effective communicator who can alter their style dependant on their audience Ability to remain calm in challenging situations and work effectively and professionally under pressure with problem-solving confidence and patience Ability to deal with sensitive and personal information correctly in compliance with the General Data Protection Regulations Ability to analyse and use data to assist in delivering efficient services Play your part in tackling discrimination and prejudice not just for our customers, but our colleagues too, welcoming and celebrating difference A positive 'can do' attitude and actively contributes to creating an awesome Taff culture Flexibility and comfort in working in an agile environment with a focus on 'getting the job done' Resilience

Other useful information

We welcome any questions in advance of application. Or if there is something which matters to you and we haven't covered this in the job pack, then please get in touch with our Senior Income Officer Charlene Killeen at Charlene.killeen@taffhousing.co.uk

Full details of the role can be found in theJob Pack

Closing date:

Monday, 16th February 2026 @ 10am

Interview Date:

Wednesday, 25th February 2026



We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds.