Job Description

Job Purpose:

The main job function will be to work as part of a customer service team and deliver an excellent customer experience to all clients across all aspects of the process from client on-boarding, quoting, reporting, invoicing and managing all incoming customer communications in a swift and professional manner.

Role Accountabilities and Main Duties:

Support teams with the admin associated with on boarding of new clients and continued delivery of the customer service experience. Action, manage and appropriately respond to all incoming client communications - e-mail and phone Input and manage customer information into LIMS Liaise with customers for sample paperwork, COC's, PO's Provide first point contact resolution to client queries where possible, or appropriately manage internal resources to resolve problems Generation of fit for purpose quotations for customers up to approved authority level Coordinate logistical queries where necessary Manage subcontract laboratory services when needed Liaise appropriately with the analytical teams to successfully deliver customer projects Delivery of customer receipts and reports and invoices. Accurate reporting of client information within the team as required Work with SCSA and CSM as part of a continual improvement process Build and maintain professional relationships with clients and internal stakeholders Process media orders and have knowledge of sampling techniques. Perform result uploading, result calculations and data entry of results Checking of data entry and calculations performed outside of the LIMS system.
These duties are by no means exhaustive and should not be interpreted as a complete definition of the role.

Person Specification:

Strong prioritisation and organisational skills. Impeccable written and verbal communication ability. Excellent telephone manner and customer services skills. Excellent interpersonal skills and communication Able to bring a collaborative one team mindset Experience in a customer facing role. (Essential) Experience in a fast-paced role. (preferred) Positive attitude towards change. Ability to manage and maintain own workload Close attention to detail. Adaptable and flexible in their approach to work. Good IT skills (Microsoft based products; Office 365, Excel and Word). Accurate data entry skills and highly numerate. Adaptability to use various in-house systems and processes.
Job Types: Full-time, Temporary, Fixed term contract
Contract length: 6 months

Work Location: In person