Job Description

We are seeking a dedicated individual to join Group 1 Citroen Peterborough as a Customer Service Advisor Apprentice. This apprenticeship is a unique opportunity to dive into the world of automotive customer service and service coordination. Guided by our skilled and experienced service advisors, you'll gain hands-on experience, build essential industry skills, and learn to deliver exceptional customer service.

Responsibilities:

Assist customers in scheduling service appointments, providing information on available services, and answering inquiries. Greet customers in a professional and courteous manner, ensuring a positive service experience. Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times. Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers. Coordinate with the parts department to ensure timely availability of required components for service appointments. Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections. Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions. Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately. Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers. Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness.

Entry requirements and qualifications:

Must be aged 16 or older. GCSE (or equivalent) grade A-C or 9-4 in Maths and English. Predicted grades are accepted, provided the final results meet the required standards.
Strong communication and interpersonal skills. Excellent problem-solving skills and attention to detail. Ability to work independently as well as part of a team. Strong interest in the service and maintenance of petrol, diesel, hybrid, and electric vehicles. Willingness to learn from experienced technicians. Basic computer skills for documentation and communication. A valid driver's license and a clean driving record are preferred.

Working Week:

A standard workweek typically consists of 40 hours, scheduled from Monday to Friday, starting at 8:30 am and ending at 5:30 pm. Nevertheless, the specific working hours may vary depending on the requirements of individual Dealers.

Approximately 20% of your total work hours will be dedicated to 'off-the-job' training. This is a mixture of online classrooms and face-to-face learning at The Performance Academy in Coventry.

Qualification:

The Programme lasts for 12 months (+12 weeks for End Point Assessments) and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner.

Salary:

Our employers determine the level of pay our learners receive. All employers are required to pay, at least, The National Apprenticeship Wage.

Your Development and Future Prospects:

All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Coventry.

Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.

Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognized qualification in the motor industry. This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network. Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles.

Joining our programme as a Service Advisor Apprentice offers a pathway to a rewarding career in the automotive service industry. If you're passionate about providing excellent customer service and eager to learn, we encourage you to apply and become part of Stellantis.

Calex are the official partner to Stellantis for their UK Apprenticeship recruitment and are also their training provider.

Recruitment Process:

Your application will be assessed against the entry and qualification requirements. If suitable, your application will then be processed and you will receive further information by email.

If you do not hear back within 5 working days, please assume your application has been unsuccessful.

Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as you will be required to provide them as part of the application form.

Barriers to learning can be caused by many different difficulties including learning, physical, social, emotional, and mental health, as well as language and communication difficulties. Calex UK is an inclusive and supportive provider, with a dedicated team that will provide advice and guidance to all learners and to assess any reasonable adjustments required. Calex UK is committed to actively promoting equality of opportunity to ensure that all learners reach their full learning potential and achieve success during their learning journey. If you require any adjustments to access the application process or to discuss this in more detail, please contact us.

If you need any assistance with your application or have any questions, please email: apprenticeships@calexuk.com

Job Type: Apprenticeship

Pay: 7.55 per hour

Work Location: In person