Job Description

We're looking for a Customer Service Advisor to join our Corporate Estates team based in Basingstoke.
Location: Basingstoke - site based
Hours: Monday to Friday, shifts between 8am - 6pm
We are unable to offer certificates of sponsorship to any candidates in this role.
What will you be responsible for?
As a Customer Service Advisor, you'll be working within the Corporate Estates Administration Team, supporting them in delivering excellent service and efficient support across all facilities management operations.
Your day to day will include:

• Communicating effectively with internal and external customers to capture, record, and distribute service calls via the CAFM system.
• Raising, allocating, and completing work orders for both reactive and planned maintenance.
• Scheduling and monitoring jobs for engineers and subcontractors to ensure SLA compliance.
• Reviewing documentation for accuracy, including RAMS and compliance paperwork.
• Providing professional administrative support to Contract and Facilities Managers.

What are we looking for?
This role of Customer Service Advisor is great for you if:

• You have strong communication and organisational skills with excellent attention to detail.
• You are IT literate, confident using Microsoft Office (Excel, Outlook, Word), and comfortable working with CAFM systems.
• You thrive in a busy, customer-focused environment and can prioritise multiple tasks effectively.

We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.
Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.
We look forward to seeing your application to #joinkier

Skills Required