Customer Service Advisor

Basingstoke, Hampshire, United Kingdom

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Job Description

We're looking for a Customer Service Advisor to join our PFI Contract Administration team based in Basingstoke.
Location: Basingstoke
Hours: Full-time, Monday to Friday, shifts between 8am - 6pm
We are unable to offer certificates of sponsorship to any candidates in this role.
What will you be responsible for?
As a Customer Service Advisor, you'll be working within the PFI Contract Administration team, supporting them in delivering efficient and accurate support for reactive maintenance and service requests.
Your day to day will include:

Communicating with internal and external customers to manage service requests via the CAFAM system
Raising, allocating, and completing work orders for reactive works
Coordinating engineers and subcontractors, including scheduling, paperwork, and compliance
Producing and distributing reports for clients and internal teams
Supporting Lifecycle and Variation Works, including quote handling and performance mitigation

What are we looking for?
This role of Customer Service Advisor is great for you if:

You have excellent telephone manner and strong verbal and written communication skills
You are IT literate, particularly with Microsoft Excel and Outlook
You have accurate data entry skills and great attention to detail

A Full Driving Licence is not required for this role.
We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.
Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
We look forward to seeing your application to #joinkier