Customer Service Advisor

Bolton, Greater Manchester, United Kingdom

https://www.mncjobs.co.uk/company/michael-page

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Job Description

The Customer Service Advisor role focuses on providing excellent support and assistance to customers within a not-for-profit environment. This temporary position in Bolton requires an individual with a customer-first approach and the ability to handle inquiries efficiently.
What you will be doing:

Respond to customer enquiries, complaints, and service requests to a high standard.
Handle a variety of issues.
Provide accurate information and resolve customer concerns effectively.
Maintain up-to-date records of customer interactions and transactions.
Escalate complex issues to the appropriate department when necessary.
Follow organisational guidelines and policies in all communications.
Support the team in achieving customer satisfaction goals and targets.
Assist with administrative tasks related to customer service operations.
Deliver a professional and courteous service at all times.

Long term temp role lasting until summer 2026Competitive pay rate
A successful Customer Service Advisor should have:

Previous experience in a customer service or related role.
Excellent communication and problem-solving skills.
Ability to work efficiently in a fast-paced environment.
Strong organisational and multitasking abilities.
Proficiency in using customer service software and tools.
A friendly and professional demeanour when dealing with customers.

This is a respected not-for-profit organisation operating in the Bolton area. As a medium-sized entity, it is committed to delivering outstanding services to the community while fostering a collaborative and professional work environment.