Job Description

37.5 hours a week

5 days over 7

Weekend working essential

33 days holiday

Employee Assistance Programme

Birthday Day Off

Join the Creative Customer Service Team at Hobbycraft!

Are you passionate about arts and crafts? Do you have a natural flair for helping and a talent for providing exceptional customer service? If so, Hobbycraft, the leading arts and craft retailer, wants YOU to join our dynamic and talented Customer Service team!

As a member of our team, you\'ll be the heart of our customer interactions, offering expert advice and assistance to both our beloved customers and store colleagues. No query is too big or small for you, and you thrive on the challenge of providing the best support, no matter the channel of communication - email, telephone, letter, social media, or online chat!

\xf0\x9f\x8e\xa8 What you\'ll be doing:

• Handling a wide variety of customer enquiries, from tracking orders to product inquiries and everything in between.
• Assisting with placing orders and resolving product-related questions, sharing your passion for our fantastic products with our valued customers.
• Multi-tasking, planning, and prioritizing your workload to ensure excellent service across all communication channels.

\xf0\x9f\x8e\xa8 Are you the right fit? Ask yourself:

• Can you make quick decisions with an eye for detail?
• Do you have previous retail experience, or can you demonstrate relevant skills?
• Are you a fast learner, with the ability to adapt to new systems and software?
• Are you energetic, proactive, and thrive in a fast-paced environment?
• Have you had experience in a multi-channel Customer Service environment, and are a confident communicator?
• Are you knowledgeable about or genuinely interested in our wide range of products and craft categories?
• Do you have a flexible approach to working hours that will include evening & weekend working.

\xf0\x9f\x92\xbc What we offer:

• A fun and creative working environment with a team that shares your passion.
• Training and support to ensure you\'re an expert in resolving queries and guiding customers to the best products for their needs.
• Opportunities for personal and professional growth within a leading retailer.
• The option of hybrid working that allow you to embrace your passion while delivering exceptional service.

If you\'re an excellent communicator with a can-do attitude, genuine empathy, and a commitment to providing outstanding customer satisfaction, then we want to hear from you.

Ready to embark on an exciting journey with Hobbycraft? Apply now and become part of our Creative Customer Service Team!

At Hobbycraft we celebrate the joy of crafting, and we celebrate all of our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.

Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.

Hobbycraft