Job Description

Our Customer Service Advisors support customers with enquiries and encourage and promote our products, services and centres.
Taking ownership of both electronic and phone enquiries, you will establish customers' needs and provide information and solutions in a professional and friendly manner.
As part of our team you will deliver a first-class customer service to retain and attract customers.
Working in our Customer Experience Team based in Holmes Chapel, our advisors have knowledge of our full product offering, being proactive in selling our services and promoting sales campaigns.
You will be friendly and able to work to defined targets and have a genuine desire to achieve positive outcomes for customers. With experience of a customer service focussed role and understanding of leisure management systems, you will have the confidence and motivation to resolve problems and handle a large variety of enquiries from our customers.
Current opening hours for the contact centre are Mon - Fri 9am - 7:30pm and 9am - 2pm. Sunday 9am - 12:30pm

• Location: Holmes Chapel
• Salary: 12.36 per hour

• Hours: 0

• Closing date: 7 November 2025

(we reserve the right to appoint suitable candidates before the closing date)

• Interview Date: w/c - 3rd November (TBC)

Please note that candidates for any role in one of our leisure centres or in health/sports provision will need to undergo either a standard or enhanced DBS check.
Working at Everybody is a rewarding experience!

• Feel good factor! Help your community stay healthy & active by working in a friendly, fun, and caring environment
• Discounted gym membership
• Discount on Everybody Learn to Swim, Personal Training & Active Holidays
• 24/7 wellbeing & legal support scheme
• Generous local & national discounts - helping your salary go that bit further
• Extensive training & career support from Everybody Academy - our very own 'Excellent' accredited training provider helping you stay "Fit for the Future"
• Enhanced pension scheme
• Sharing in Success bonus scheme
• & more!

About Everybody
We're a fast growing, ambitious Charitable Trust - operating 17 leisure centres with 9 cafes & 9 swimming pools across Cheshire East. A not for profit organisation, we've a passion for improving health and wellbeing - and our surpluses are reinvested to help the people of Cheshire East live well and for longer.
You'll be part of a welcoming, active bunch of people who are loyal and care greatly about one another. You might also find we're a tad competitive (in a friendly way)!
'Developing our people' is close to our hearts and we aim to attract and develop the best people to drive our business forward - after all it's all thanks to our fantastic team that our organisation continues to grow!
Any questions? email

Skills Required