Job Description

: Customer Service Advisor

Location: Chalgrove

Job Type: Temporary, Full-Time (Assignment expected to last for around 3 months but this could change)

Primary Industry: Customer Service and Order Processing

Salary: \xc2\xa324,000 - \xc2\xa326,000 per annum

Benefits: Benefits

This position is based on the industrial estate in chalgrove and, ideally would suit someone with their own transport. if not then there is a bus route and the bus is a 20 minute walk from where you\'d be working.

We are currently seeking a highly motivated Customer Service Advisor to join our team in Chalgrove, Oxfordshire.
As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to clients.

The Company specialises in the distribution of a wide range of medical/scientific equipment and tools to the medical world, including Research and Development and Universities.

Job Duties:

• Handle incoming customer inquiries via telephone, email, and online chat
• Assist customers with product information, order placement, and issue resolution
• Maintain accurate and up-to-date customer records and interaction details
• Identify and escalate complex customer issues to the appropriate department
• Follow company guidelines and policies to ensure consistent service delivery
• Provide feedback and suggestions to improve customer satisfaction
• Collaborate with team members to achieve individual and team targets

Required Qualifications:

• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to empathise with customers and provide appropriate solutions
• Attention to detail and accuracy in data entry and documentation
• Ability to work effectively in a fast-paced, customer-focused environment
• Proficient in using computer systems and customer service software

Experience:

Previous experience of order processing would be highly beneficial for this role

Knowledge and Skills:

• Good understanding of customer service principles and practises
• Knowledge of the products and services offered by the company
• Ability to multi task and prioritise tasks effectively
• Strong active listening skills
• Ability to remain calm and professional in challenging situations
• Basic knowledge of Microsoft Office applications and experience using CRM software

If this role matches your skills and you\'re looking for a new temporary assignment to start in January, apply now via this job board or send your CV to danielles@elite-recruitmentsolutions.co.uk

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