Job Description

###

About The Role

HomeServe has an exciting opportunity to join the

Claims Team

in our

Preston

office (

PR2 9NZ

). You'll be the first point of contact when a Customer rings to advise us of their claims issue inside their home. You'll be passionate about providing customers with an excellent level of customer care, guiding them through their claims journey using your customer service skills, experience and knowledge.

Salary

: 26,550 per year with opportunities for progression as you develop within HomeServe

Contract

: Permanent, Full-time (40 hours per week)



This is a fully flexible, full-time role based in our Contact Centre. Successful candidates must be able to work

40 hours per week on a rotating shift pattern

within the following operational hours:

Shift Rotation

: 8.5-hour shifts per day (40 hours per week) on a 12-week rolling Rota.
Monday - Sunday between the hours of 0700 - 2200 which includes weekends and Public Holidays

Contract

: Permanent, Full-time (40 hours per week)



Shifts are 8.5 hours per day, scheduled between the operational hours of

7am - 10pm

, Monday to Sunday (including Public Holidays).



This is a fully flexible role based in our Contact Centre, working 40 hours per week on a 12-week rotating shift pattern. To help support a healthy work-life balance, the Rota is designed so that your shifts have no more than:

2

out of

12

weeks

with

a shift end time between

8

pm

and

10p

m

3 full weekends

across the 12 weeks

Where will I work?

Whilst you will be required to work full-time from our

Preston site (PR2 9NZ

)

during your probation period. Once you have successfully passed probation, you will be eligible for our hybrid working model (currently 2 days at home and 3 days in office). When the time comes, we will do our best to schedule late shifts and weekends to be worked from home, wherever possible.



###

About You

Who

is

HomeServe looking for?

We are looking for enthusiastic, empathetic people to join our team as

Claims Advisors

. You will be part of our vibrant, energetic community, speaking to Customers, getting to the bottom of what they need, and finding the right solution for them. If a customer's boiler breaks down, you will arrange a visit from one of our engineers and make sure it is up and running again. And thanks to our ongoing training, your knowledge of our products, systems, regulatory and business processes will be second-to-none.



To join us as a

Claims Advisor

, you do not need a specific background or qualifications. All we ask is that you have some previous customer service experience and the following attributes:



Resilient - able to stay calm and professional in challenging situations A great listener, who can understand what our customers need Eager to learn all about our products and processes Dedicated to providing excellent customer service Detail-focused, so you can follow our processes correctly Able to use a computer, so you can get to grips with our software and systems Someone who enjoys working in a fast-paced, supportive, and fun environment We will teach you everything else. Our comprehensive training programme is designed to set you up for success. This is a fantastic opportunity to join a growing business and start building your career, with hands-on support, ongoing training, and great rewards along the way.###

About Us

What can HomeServe offer me?

22 days' holiday (rising to 25), with the opportunity to buy extra days. Plus, take 2 paid days to volunteer for a charity of your choice Access to hundreds of discounts via

ORB

- Our Recognition & Benefits platform, plus interest-free tech purchasing, Salary Finance, mortgage advice, and more Free HomeServe policy - giving you peace of mind at home Pension scheme to support your future Health & wellbeing benefits including Paycare for Work, Virtual GP access, Will Writing support, Care Concierge, and our Employee Assistance Programme Free onsite parking and great links to local public transport Cycle to Work Scheme Free toast and refreshments to keep you fuelled throughout the day

Who is HomeServe?

With over 30 years' experience in looking after UK homes, HomeServe is one of the country's leading home assistance providers. From home cover and new boilers to one-off repairs, we are always looking for ways to deliver better care to our customers.



Our expert teams are here to help with plumbing and drainage, boilers and heating, electrics, and even kitchen appliances. Whether it is a scheduled service, a one-off repair, or a full installation, our Home Experts are ready to get the job done - quickly, safely, and with care.

What happens next?

If your CV is shortlisted, you will receive a call from us within 72 hours of applying to discuss your application further.



In-Person Interviews will begin on 16th June 2025, and if you are offered and accept the role, your induction training will start on 28th July 2025.