Job Description

Annual salary: up to \xc2\xa324,467.00

Customer Service Advisor

Crawley

Fixed term , Maternity cover - Up to \xc2\xa324,467.00 per annum, depending on experience

Do you want to work for one of the leading providers in the housing, property management and support market industry in the UK? Are you somebody who is open to new opportunities, has a visionary approach and a strategic thought process?

If so an exciting opportunity has arisen for a Customer Service Advisor to join our housing management division in Crawley.

The position will be working as part of a local team supporting high standard Customer Service activities to Housing properties, delivering best in class customer service and satisfying all safety, quality and cost control standards.

Who are we?

Mears is one of the UK\xe2\x80\x99s leading housing and care providers to both the public and private sector, with over 6,500 employees, working with clients to help develop, fund and implement their placemaking ambitions.

We provide Housing Management services right across the UK. We work in partnership with Central and Local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.

We are trusted to provide homes for some of the most vulnerable people in the UK on behalf of our partners and through our own landlord business and registered providers \xe2\x80\x93 Plexus and Omega Housing.

What we are looking for:

• You will work as part of a local team providing responsive repairs and tenant enquiries. Ensuring jobs are accurately diagnosed, prioritized and. Other responsibilities include:
• Ensure all repair and/or non-repair queries are handled in a professional & timely manner.
• Ensure correct diagnosis of repair made via the branch operating system.
• Customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders
• This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. It may also be necessary where requested to obtain customer feedback on completion of works.
• Record and respond to all client, service user and company communication in accordance with agreed standard operating procedures, including but not limited to, communication with service users regarding ongoing work/s and liaison with colleagues to ensure accurate & timely information provided.
• Support the maintenance of strong links with client, service users, sub contractors and other relevant parties.
• Keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur.
• Provide additional support to Administration, planners and client team Attend informal and formal meetings and training sessions as required.

What you need to have:

• GSCE Maths & English or equivalent.
• NVQ2 Customer Service.
• Experience of working to tight deadlines in busy office environment
• Experience of partnership/alliance/collaborative working.
• Commercial experience of handling multiple tasks in a high volume, rapidly changing environment.

Essential Skills & knowledge

Good time management, planning & organisational skills.

Experience of working with computerised systems, including data entry & calculations.

Knowledge of filing and retrieval operations of filing systems.

Good written, verbal, questioning & interpersonal skills.

Strong customer experience ethos.

Good time management, planning & organisational skills.

Experience of working with computerised systems, including data entry & calculations.

Good networking & negotiation skills.

Knowledge of filing and retrieval operations of filing systems.

Strong customer experience ethos.

Working Hours

Please note, if shortlisted you will be expected to work the following shift patterns. The Mears Group Recruitment team will be in touch to discuss your working hours. We endeavour to be flexible when considering your availability wherever possible.

What\'s in for you?

\xc2\xb7 Competitive basic salary

\xc2\xb7 25 days annual leave (Based on full time hours)

\xc2\xb7 Cycle to work scheme

\xc2\xb7 Sharesave - a simple way of saving money direct from your salary for 3 years, in order to buy Mears Group PLC (Mears) shares at a price that is fixed and discounted at the outset.

\xc2\xb7 Eye Test Vouchers

\xc2\xb7 Employee Assistance Programme

\xc2\xb7 Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Previous years include, Alton Towers, Drayton Manor etc.

\xc2\xb7 Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless.

\xc2\xb7 Be part of a friendly and dedicated team

\xc2\xb7 Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment.

\xc2\xb7 Maternity and paternity packages to make sure you get to spend time with your loved ones!

\xc2\xb7 Use and access to the latest technology

Mears Group