Job Description

Are you looking for a busy, patient-focused telephone role where you can make a real difference?
Were working with a healthcare provider experiencing a significant influx of work and looking for committed Customer Service Advisor to join their team on a temporary basis until the end of January. As a Customer Service Advisor, you'll be stepping in to support patient bookings, pre-assessments, and general enquiries during a particularly busy period.
What will you be doing as a Customer Service Advisor?

• Handling inbound and outbound calls
• Supporting patients with queries, including appointment locations, cancellations, and rescheduling
• Booking patient appointment slots into the system
• Calling patients who have booked directly to complete telephone pre-assessment checks
• Completing non-clinical pre-assessments with patients over the phone
• General administrative tasks
• Discharging patients post-surgery (post-op admin)
• Supporting day-to-day tasks across the team during a high-demand period

This role exists due to a large increase in workload, system changes, and ongoing permanent recruitment - meaning youll be helping the team stay on track through a very busy period
We would LOVE to hear from you if you have the following skills and experience:
Whether youve worked as a Call Centre Advisor, Contact Centre Agent, Patient Coordinator, Administrator, or any other telephone-based role, we want to hear from you!
Were looking for someone with:

• Previous telephone-based experience (essential)
• Strong communication skills and the ability to handle patient queries with empathy
• Good MS Office ability and ability to pick up new systems quickly
• The ability to commit to the full booking period (01st Dec 25 until end of Jan 26)
• Reliability - someone not planning time away, and able to work shifts between Christmas and New Year
• Previous healthcare background, medical or NHS experience could be an advantage but is not essential
• DBS or NHS card could be an advantage but not essential

What will you get in return for your work as a Customer Service Advisor?

• 12.21 per hour, weekly paid on a timesheet basis
• Full time working shifts of 8am-4pm, 10am-6pm, or 11am-7pm (the late is only 1 day per week)
• Full training provided
• Opportunity to support NHS patients in a meaningful, rewarding role
• Potential to apply for permanent opportunities as the team is recruiting (temps are welcome to apply, but no guarantee of permanent placement)
• Friendly team environment
• Based close to major motorway and public transport links in Didsbury / Chorlton area
• Length of Booking is 01st December until end of January
• This is a temporary role to cover an influx of work whilst the permanent team is being recruited

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Skills Required