Customer Service Advisor

England, United Kingdom

https://www.mncjobs.co.uk/company/michael-page

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Job Description

We are seeking a dedicated Customer Service Advisor to join a team within the healthcare industry in Esholt. This role requires a proactive individual to provide excellent customer service and support.
What You Will Be Doing

Handling inbound calls with professionalism and warmth. Making outbound calls to existing clients for appointment reminders, follow-ups, and service updates. Obsession to always give great service.
Fantastic spoken and written communication skills.
Updating client records and booking systems accurately.
Collaborating with colleagues across departments to ensure seamless client experiences.
Maintaining a positive and proactive attitude in a busy contact centre environment.

Permanent role offering immediate startCareer progression on offer
What We Are Looking For

Previous experience in a contact centre or customer service role.
Excellent communication and interpersonal skills.
Comfortable working in an open-plan office and making high volumes of calls.
A flexible, can-do attitude and team spirit.
Strong attention to detail and computer literacy.

Please note shift patterns for this role will be Mon - Sat (08:00am - 17:30pm). If you are working on a Saturday you will have 1 day off in the week.
The employer is a respected organisation within the healthcare sector based in Esholt. As a small-sized company, they focus on delivering exceptional service and support to their clients and customers.

A competitive salary of 25,708.80
A permanent role offering job security within the healthcare industry.
20 days holiday plus bank holidays.
Opportunities to contribute to a small-sized organisation with a focus on quality service.
A supportive work environment that values professional growth.
Plus many more benefits . . .

If you are passionate about customer service and are looking for a rewarding role in the healthcare industry, we encourage you to apply for this exciting opportunity as a Customer Service Advisor.