Job Description

Location:

Site 5, Hill Barton Industrial Estate, Exeter

Hours:

Monday to Friday 08.30 - 17.30 with 1 hour lunch

Salary:

25,843 per annum (OTE 27,626 per annum)

A little about us

City West Country Limited, a privately owned enterprise with over three decades of experience in the motor industry, proudly operates the Mercedes-Benz South West brand across our four dealerships in Exeter, Taunton, Plymouth, and Truro. As part of the City West Country team, you'll benefit from our years of expertise, a commitment to professional growth, and a structured development path supported by comprehensive training from Mercedes-Benz Head Office.

About the Role

The role is to maintain City West Country (CWC) fleet reputation of excellent customer service by expanding customer contact to increase customer service levels.

What can we offer you?

25 Days holiday (plus bank holidays) Commission scheme Car Benefit Scheme (NELS) Scottish Widows Pension Scheme Employee Assistance Programme Life Assurance Excellent training and support Career progression Cycle to work scheme Eye care vouchers Long Service awards

Customer Service Advisor Responsibilities

Responsible for making pre & post calls to customers Maximise opportunity for customer feedback Effectively liaise with fleet sales, operations and logistics teams Ensure customer focus is priority Reviews customer feedback and helps to implement improvements.

What's required from you?

Excellent customer service experience Good telephone skills Dynamic and driven Good administration and IT skills including Excel.
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.

Job Types: Full-time, Permanent

Pay: Up to 27,626.00 per year

Benefits:

Cycle to work scheme Health & wellbeing programme Life insurance On-site parking
Schedule:

8 hour shift Day shift Monday to Friday
Experience:

Administrative: 2 years (preferred)
Work Location: In person