Job Description

About us:

Bangor Tyre Service is a long established family business of over 30 years, built on strong values of hard work, dependability, attention to detail and quality. The team takes great care and always goes the extra mile in serving our great local public, businesses and emergency services and only uses top quality parts and consumables. We have invested in our facilities and will soon be expanding our site to meet growing demand.

We do almost everything when it comes to vehicles; MOTs, servicing, air conditioning recharging, battery testing and replacement, mechanical repairs, post MOT work, exhausts, wheel alignment, engine power cleans, ECU remapping, electrical fault diagnosis and all associated repair work, breakdown recovery and of course our 24hr Tyre service - the list goes on!

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with their inquiries, resolve issues, and ensure a positive experience. This position requires strong communication skills and the ability to work effectively in a fast-paced environment. Join us as we strive to provide an exceptional customer experience, where your contributions will make a significant impact!

Job Title:

Customer Service Advisor

Job Purpose:

The Customer Service Advisor will join an existing front of house team, currently consisting of a Tyre Service Lead and a Mechanical Service Lead. The Customer Service Advisor will be the first point of contact with customers and suppliers, whether they arrive on site, call or email and will coordinate our services to a high standard.

Typical Duties:

Greet customers when they arrive and engage with queries including in person, online and by phone.

Communicate with customers about their vehicle works, updates, questions, and warranty issues for example.

Liaise with customers and mechanics to schedule car check-ups, MOTs and service appointments.

Maintain proactive, friendly, positive relationships with customers to ensure that they get the service they need.

Approach transactions with sales-minded professionalism and suggest services that may benefit customers.

Ensure that customers are aware of our service packages, tyre fitting, wheel alignment and other services.

Answer customer questions about services, and keep them informed of progress or unavoidable delays.

Coordinate between customer, front of house team, mechanical team, tyre team, MOT team and management.

Ensure that vehicles are finished on time and maintain details for the customer services rendered and costs for those services, ensuring quality control and satisfaction at every step of interaction.

Use all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups.

Communicate with technicians about vehicle statuses, and ensure that vehicles will be ready for customers.

Act as an advocate for customers when communicating vehicle problems and needs to the repair team.

Liaise with suppliers and technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicate any time restrictions to customers in a timely manner.

Work within the company systems and processes including to build job sheets and process customer payments. Keep the reception area tidy and welcoming.

Demonstrate extensive knowledge of our services and be an ambassador for the business.

Skills/Qualifications and Experience:

Demonstrable previous experience in an automotive service department, fleet management or similar transferable experience (minimum 2 years).

Knowledge of vehicle parts and services. Strong information technology/computer skills.

Team player with exemplary customer-facing skills and strong communication skills.

Works well under pressure and can coordinate dynamic services and staff.

Sales experience, enthusiastic attitude, self-motivated.

Multitasking, time management, troubleshooting, well organised with a 'can do' attitude.

General Certificate of Secondary Education (GCSE) English and maths.

Welsh language fluency is desirable but English only applicants are welcome.

Hours and Salary:

Typical 5 Day Working Week.

Currently 4 days between Monday & Friday (0800 - 1800) plus alternate Saturdays (0800 - 1700).

Salary may be negotiable depending on experience and fit.

How to Apply?:

Either through Indeed or send your CV and 1 side of A4 explaining how you are the person that we are looking for and the salary that you are seeking to bangortyresoffice@gmail.com.

Closing Date 10 August 2025 (18:00).

Job Types: Full-time, Permanent

Pay: 25,000.00-40,000.00 per year

Benefits:

Employee discount On-site parking
Work Location: In person

Application deadline: 10/08/2025
Reference ID: Customer Service Advisor
Expected start date: 25/08/2025