Job Description

About Us:

Quartix Limited vehicle tracking systems have been installed in over 600,000 company vehicles world wide with more than 20,000 customers in the UK, France, Europe and the US.

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and resolving enquiries or issues and arranging engineer visits. This is a full-time fixed term for 12 months position based in our lovely offices in Newtown. Working 08:30 - 17:00. Monday to Friday.

Responsibilities:

Raising Customers on the MDB Additional unit requests and repeats, providing quotes & paperwork Ensuring all communication is captured within the MDB Unit removals/ unit moves/ reinstallations Create Installation Purchase Orders for engineers, including vehicle registrations, vehicle makes and any specific instructions Cover transfer paperwork, unit resigns Keeping up to date with current pricing Processing Company names changes and account updates Ensuring forecast chased Month end checks to be completed Chasing provisional paperwork/DD Answering reception calls Covering Enquiries inbox when needed Manging & prioritising your own inbox & replies in a timely manner Overflow for either the US or UK inbox when needed Ensuring great customer service is provided Ad hoc additional tasks as required by the Company
Skills:

Be able to priorities your own workload Have great customer services via email and telephone Be able to work under pressure Ensure you are able to multi skill between tasks
Requirements:
- Previous experience in customer service is preferred but not required
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

We offer competitive compensation, including benefits such as 25 days holiday + bank holidays per year, with an option to purchase additional holidays if desired, company events, pension, 2 x salary life assurance.

Join our team of dedicated professionals who are committed to providing exceptional customer service. Apply now to be considered for this exciting opportunity as a Customer Service Representative.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: From 23,809.50 per year

Benefits:

Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Life insurance On-site parking Sick pay
Work Location: In person