Job Description

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience with our financial services. The ideal candidate will possess strong communication and analytical skills, as well as experience with Sales.

Responsibilities

Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team Handling all manners of enquiries: from students, parents, universities and stakeholders in the business. Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels Distributing post and managing student parcel pick-up system Front-of-house and reception duties Preparing written correspondence as requested by other members of the management team Receiving student payments Assisting Scheme Manager in administrative actions required for all aspects of financial control including (credit control, reconciling staff expenses, daily cash and card banking reconciliation, petty cash reconciliation, updating booking system with payments received or further charges, invoice reconciliation and payment request) Ordering new office, cleaning and maintenance supplies Preparing arrival packs for new residents Publishing and distributing signage for notice boards around scheme Checking returned license acceptances ensuring all relevant documents have been received Perform room viewings for potential new residents Assisting the Assistant Scheme Manager with administrative tasks as required Work with the marketing team to actively promote and explore new marketing avenues Organizing social events on site, monitoring social media and updating our social media streams

Other Duties

Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends Perform and document regular inspections of resident's flats Monitoring social media and updating our social media streams Receiving student payments Preparing written correspondence as requested by other members of management team

Experience

Previous experience in a customer service role. Excellent communication skills, both verbal and written. Ability to assess situations and provide effective solutions. A proactive approach to problem-solving and a commitment to delivering high-quality service. Join us in providing outstanding support to our customers while growing your career in a rewarding environment!
Job Type: Full-time

Pay: 26,665.00 per year

Benefits:

Company pension On-site parking
Work Location: In person