Job Description

Scottish Citylink Coaches Ltd

Customer Service Advisor

Fed up working in sales? Struggling to meet unrealistic targets?

Then it sounds like it's time for a change. We are looking for an exceptional Customer Service Advisor to join our Travel Centre based in Edinburgh Bus Station.

So why don't you come and join our team, leave the sales targets behind and focus on delivering exceptional service to our customers.

What would I be doing?

Speaking to customers to organise their travel arrangements, using expert knowledge to find the best journey to suit their needs and budget.

Sometimes arrangements need to be changed so we help with that too.

Occasionally things just don't go to plan, so we make every effort to help make things right.

Dealing with situations and customers from all over the UK - there's never a dull moment.

Selling a wide range of transport products to help get the customer on the move.

Working with colleagues in other departments to get the answers to customer questions and solve any travel problems they have.

What's in it for me?

our work/life balance is important to us too.

You will be working 09:00am until 17:00pm, 5 Days out of 7.

33 days holiday per year.

A great culture where we value our staff and have a real friendly and open atmosphere.

We are located in Edinburgh Bus Station so easy to get to work.

Free travel across the country with your Scottish Citylink travel pass.

Keep your friends and your family moving with complimentary tickets

Hours: 38 hours per week with shifts between 09:00am & 17:00pm

Salary: 12.60 per hour

Contract:

Full time permanent position

If you are interested in starting a new career and like what you have seen, then don't hesitate - send us your CV with a cover letter telling us what you can bring to the team.

Application Deadline: Sunday 01st February 2026

Job Types: Full-time, Permanent

Pay: 12.60 per hour

Expected hours: 38 per week

Work Location: In person