Customer Service Advisor
Glasgow, United Kingdom
Job Description
Salary
Salary 26,208 per year
Customer Service Advisor - Utilities
Location: Glasgow
Hours: Monday to Friday - 9am to 5:30pm (40 Hours)
Salary: 12.60 per hour
Kura is an accredited living Wage employer
Role Details
To manage telephone calls from our client's customer base, with a view to assisting them with their enquiries. These enquiries may include account queries, escalated customer complaints, account payments, setting up direct debits and any other general enquiries.
- Requesting payments, setting up direct debits and instalments plans.
- Identify and resolve customer issues and escalate where required.
- Handle and manager customer complaints from start to resolution, ensuring the customer is at the forefront of customer care provided.
- Managing both inbound and outbound debt recovery efforts.
- Sick Pay
- Maternity Pay
- Employee Assistance Programme
- Cycle to work scheme
- Employee Discount
- Store Discounts
You will receive several weeks of full paid training on our systems, products, and call handling
- Experience of working in a high-volume customer contact environment
- Experience of working in a target driven environment
- Ability to adapt and learn
- Communication and listening skills
- Computer literacy
Feel ready to jump in? Click Apply Now or contact the team:
- Email us: careers@wearekura.com
Skills Required
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD4172629
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:£12.60 per hour
-
Employment StatusFull Time
-
Job LocationGlasgow, United Kingdom
-
EducationNot mentioned