Customer Service Advisor

Halesowen, West Midlands, United Kingdom

https://www.mncjobs.co.uk/company/adecco

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Job Description

Customer Service Advisor Wanted!
Based in Halesowen
Monday to Friday
8am - 5pm (Office based)
12.27 per hour.
Temporary to Permanent
To excel in this role, you should have excellent customer service and organisational skills, be proactive, and have the ability to multitask effectively. The ideal candidate will have previous experience in an customer-focussed role. Strong communication and IT skills are essential, as you will be frequently interacting with colleagues and using various software applications.
If you are looking for an opportunity to work with a fantastic team in a dynamic and fast-paced environment, this is the perfect role for you! Our client offers a supportive and inclusive working culture, where your contributions are valued and recognised.
Responsibilities:

Establish a full understanding of the customer account.

Maintain consistent contact with the customer and inform them on all relevant developments.

Provide the highest levels of customer service and go above and beyond to meet requirements.

Record and update all customer information onto the internal CRM system.

Provide regular check in's and up to date order/account status information.

Understand and capture any account issues/complaints or otherwise and manage accordingly.

Collate customer experience information to obtain feedback.

Relay customer experience information to the Customer Services Manager, RSM's, and ASM's as applicable.

If you are ready to take on this exciting challenge, don't miss out! Apply now and seize the opportunity to join their team. Simply click the 'Apply' button and submit your CV. We can't wait to hear from you!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.
Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.