Job Description

Reference: 4777
Customer Service Advisor
Location: Hemel Hempstead
Salary: 26,000 - 30,000, plus staff discount
Contract: Full-time, permanent
Hours: 9am to 5:30pm
Are you passionate about delivering exceptional customer experiences?
We're looking for a proactive and friendly Customer Service Advisor to join a fast-growing British company known for its innovative consumer products and clever design solutions. This is a fantastic opportunity to become part of a dynamic, forward-thinking team where your ideas and input are valued.
The Role
As a Customer Service Advisor, you'll play a key role in supporting customers and retail partners across multiple channels - including email, phone, and live chat. You'll provide product information, resolve queries efficiently, and make sure every interaction reflects the brand's high standards for professionalism and care.
Key Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, and live chat.
• Provide accurate product, order, and return information.
• Process returns, replacements, and warranty claims in line with company policy.
• Liaise with warehouse and logistics teams to track deliveries and resolve shipping issues.
• Manage B2B and trade partner queries where needed.
• Log all customer interactions in the CRM system accurately.
• Maintain an expert understanding of the product range to offer informed advice.
• Share customer feedback to support continuous improvement.
• Handle post, greet visitors, and assist with general office duties when required.

Skills & Experience

• Previous experience in customer service (retail, e-commerce, beauty, or consumer tech preferred).
• Excellent written and verbal communication skills with a friendly, professional tone.
• Strong attention to detail and organisational skills.
• Confident handling complaints and problem-solving calmly.
• Experience using CRM or ticketing systems (e.g. Zendesk, Shopify, HubSpot).
• Proficient with Microsoft Office, especially Excel.
• A genuine interest in beauty, design, or technology is a bonus.

Personal Attributes

• Positive, can-do attitude with a genuine passion for helping others.
• Empathetic, patient, and customer focused.
• Team player who can also work independently.
• Adaptable and able to stay calm under pressure.
• Motivated to learn and grow within a fast-paced business.

Benefits

• Competitive salary.
• Generous staff discount on all products.
• Supportive, collaborative team environment.
• Excellent career progression opportunities within a growing company.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Skills Required