Job Description

You will need at least one year experience in a customer service role
Pay Rate: xc2xa326,393.75
Grade: P
Contract Type: Permanent (Full-Time)
Shift patterns: 4 On 4 Off
Location: Horley, RH6 0SQ
PLEASE NOTE: The role is based within an Airport. You will be required to under-go Security Vetting Processes (including a criminal record check) if you are to be successful for this position.
DHL work in partnership with easyJet at Gatwick Airport to provide all ground handling within their Gatwick operation. No two days on our Aviation contract are the same! You will play an integral role in the ground handling operation, working to tight timeframes but delivering fantastic results.
**Amazing Benefits including 24 hour GP service, Retail discounts and reduce cinema tickets plus many more**
WHAT DOES THE ROLE ENTAIL?

• To consistently deliver the highest customer service

• Making the customers journey positively memorable
• Validating customer's documentation for travel
• Processing customers for boarding
• Processing customers using manual and automated systems
• Assisting customers during disruption

• Ensure compliance in both airline and airport policies

WHAT DO WE NEED FROM YOU?

• At least one year experience in a customer service role
• Be passionate about customer service
• Excellent communication skills at all levels
• Be calm, friendly and professional

• Excellent organisation skills
• Ability to quickly and accurately react to any given situation
• Work well within a team and as an individual

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

• Be able to provide 5 years address history

• Be able to provide 5 years reference history (employment/education/benefit claim/character)
• To obtain a full airside ID

WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award winning range of benefits including:

• Free confidential 24/7 GP Service

• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more:

OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging:
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.