Job Description

We Do What We Say
That's why we need people like you - individuals who take pride in delivering on promises, enjoy solving problems, and thrive in making things happen.
We have an exciting opportunity to join our alliance with Clancy, Kier, and Anglian Water as a Customer Care Analyst.
The Role
As a Customer Care Analyst, you will be at the heart of our operations, playing a key role in ensuring our customers receive an exceptional service. You will be the first point of contact for our customers, managing appointment bookings, addressing enquiries, and providing solutions to any issues that arise. Your work will have a direct impact on the success of the alliance and the delivery of our commitments.
You will also contribute to wider initiatives, such as supporting social media campaigns to generate appointments and drive engagement with our services, helping us reach more customers and improve overall service delivery.
Here are some of the activities you'll be involved in...

• Acting as a primary point of contact for customers, booking metering appointments and capturing feedback to inform service improvements.
• Maintaining and updating systems and databases to provide accurate and timely information, supporting performance management and ensuring service level agreements are met.
• Assisting in the planning and scheduling of work activities, ensuring operational efficiency and customer satisfaction.
• Supporting social media and other communication campaigns to enhance customer engagement and service awareness.

We'd love to hear from you if...
You have excellent customer service skills, particularly over the phone, and confidence in using IT systems to manage and track activity. Experience with SAP and Genesys would be advantageous.
Strong communication skills are essential, and you should be able to engage effectively with customers across multiple channels, including phone, email, social media, and self-service platforms.
We're seeking someone who is proactive, organised, and enjoys being part of a team that delivers results. You'll thrive in a fast-paced environment and take pride in supporting colleagues and customers to achieve excellent outcomes.
Our Company
Every day we work smarter, greener and use our imaginations.
Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.
We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.
What Next
You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do!
Benefits
In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.
Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.
We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.

Skills Required