Job Description

Reporting to:

Customer Service Manager

Location:

Office based, Crawley.

Hours of work:

37 hours - shift work between 8am - 5pm - rotation every 6/7 weeks.

Vent-Axia

, part of Volution Group plc, improves the indoor environment by providing ventilation solutions across the Residential and Commercial New Build, Repair and Maintenance segments of the UK construction market with a focus in Private and Public housing, New Build developments and Commercial and Industrial buildings.

The majority of Vent-Axia's sales are primarily through electrical wholesalers, contractors, developers and DIY retailers.

Job role:

We are looking for a friendly, enthusiastic and responsible individual to join our team as a

Customer Service Advisor

. In this role you will act as the first point of contact for our customers, up to 50+ calls per day, so someone who is patient, empathetic and great at communicating both verbally and written is essential.

The best CSA's are always willing to go the extra mile for customers and genuinely care about the service they provide.

You will be able to work under pressure and comfortable using software systems to ensure all information is accurate and up to date.

As a Customer Service Advisor your duties will include:

To ensure incoming telephone calls are answered promptly and courteously and any queries dealt with swiftly and professionally. To input sales orders on the internal ERP 10 ERP System in a timely manner. To maximise sales of the Company's products; advising on prices, discounts, stock availability and to resolve issues or refer to Technical Support as appropriate. To establish and consolidate a good working relationship with Sales Representatives', external and internal customers and colleagues. To investigate and resolve Returns and Hold orders in a timely manner. To provide clerical and sales support within the department including covering sickness and holidays where required. To keep abreast of any new products and developments.

To be successful in this role you will have:

Previous experience in a professional customer service/call-centre environment preferred. Passion for delivering excellent customer service including complaint management. Excellent telephone manner essential - 80% of your time will be taking inbound calls. Basic computer skills in order to retrieve information and process. A team-player. The ability to communicate confidently with persons at all levels. Good command of the English language, both written and verbal. Attention to detail, accuracy and sense of urgency. Confident in approach to work with adaptable attitude, and willingness to learn.

What we can offer you:

Salary: 23,500 Annual leave - 25 days and bank holidays Pension - auto-enrolment Health Assured - Employee Assistance Programme Boost Works - Online discount platform for supermarkets and retailers Employee referral scheme - receive up to 500! Quarterly Volution Values Award Ongoing training & development
You can learn more about us here;

https://www.volutiongroupplc.com/about-us/
https://www.vent-axia.com/

Equal opportunities:

All current employees and potential employees are provided equal employment opportunities by Volution Group Plc

Job Type: Full-time

Pay: 12.21 per hour

Benefits:

Company pension Employee discount Free flu jabs Health & wellbeing programme On-site parking Referral programme
Application question(s):

The salary for this role is 12.21ph/ 23,500, does this meet your requirements? Please share any notice period Do you have any current or future visa sponsorship requirements?
Work Location: In person