Job Description

Immediate Start!!!!!





We are looking for full-time and part-time Customer Service Advisors (20-40 hours per week - you choose). Full-Time salary

up to 26,280

per annum based on 40 hours per week, paid monthly.

Four week rolling rotation

Week one - Monday to Friday 8am to 4.30pm including 30 minutes unpaid lunch break


Week two - Monday to Sunday 8am to 4.30pm including 30 minutes unpaid lunch. You will work six days this week, including Saturday and Sunday.


Week three - Monday to Thursday 10am to 6.30pm, and Friday 9.45am to 6.15pm, including 30 minutes unpaid lunch break with one of those days off from working the previous weekend.


Week four - Monday to Thursday 12.45-9.15, Friday 9.45-6.15, including 30 minutes unpaid lunch break

About Us

GLL is a Charitable Social Enterprise owned by our staff and founded on our purpose and values to provide a different, fairer and better way of doing business. Our purpose is to improve the physical, mental and social wellbeing of local communities.

What do we do?

We are committed to the provision of leisure, fitness and cultural activities and facilities at affordable prices. It is our aim to ensure the financial viability of our organisation, meeting our charitable social objectives, harnessing employee ownership and maintaining and expanding our existing services. We endeavour to continually exceed customer expectations.





With over 11,000 staff working to serve more than 58 million visitors a year, GLL's position as a sport and leisure charitable social enterprise is why we continue to grow from strength to strength, working in partnership with local authorities, public agencies, sporting organisations and local communities across the UK. At the centre of our organisation supporting our leisure centre customers, is our Customer Service Centre; a team of highly energised, results-driven and passionate individuals who strive to exceed, rather than meet customer expectations, at the telephone and by email.





We operate 250+ leisure centres, one in 15+ libraries and 10 children's centres in partnership with over 60 local councils, public agencies and sporting organisations.





Our venues include some of the most prestigious facilities in the UK such as the Copper Box Arena, Lee Valley VeloPark, York Stadium Leisure Complex, Manchester Aquatics Centre, The Sands Centre, Woolwich and Bromley Central Libraries along with so many more locations that we believe are all invaluable to local communities.





We are a worker-owned organisation, giving colleagues the opportunity to have a say in how the business is run.





Our Customer Service Centre is not just another contact centre. You are not saddled with sales targets, and you will never be asked to hurry up your conversation and move onto the next one. Your role is to have great conversations with our customers, members and colleagues, supporting our customers with their health and fitness journey.

What do we offer?

Regular engagement activities

Work-life balance

Market-leading pension scheme

Reward and recognition

Daily team huddles

Weekly team meetings

On-site yoga/meditation

Centre activities e.g. surf and slide, football, laser tag, active reality, etc.

16 gym and leisure centre membership (potentially dropping to 11 after completion of probationary period)

6.2 weeks annual leave

Employee Assistance programme

Westfield Health and the Wisdom app

Better Extras - Retail and Experience discounts and offers

Better On Demand - online classes

20% discount on Spa Experience treatments and products

Ride to work scheme

Refer a friend scheme

Free eye tests and contribution towards glasses for work

Uniform provided

Discounted staff apartments in Portugal and Bulgaria

Shifts published well in advance to help you plan

Three-week induction plan

Career progression and development opportunities

Location:

Based at Lanyon View, Belfast. Excellent transport links, Bus and G1 Glider route and close proximity to Lanyon Place Train Station.

Our Opening Hours:

Monday -Thursday 8am-9:15pm


Friday - 8am-6:15pm


Saturday and Sunday - 8am-4:15pm