Job Description

We are looking for someone who is passionate, who want to be themselves and deliver fantastic service to our customers.

This role has task variety and the opportunity to learn and develop, with our team able to support you and your development.

What is the role about?

The purpose of this role is to deliver excellent customer service and debt management to our existing and new customers. You will work alongside the team to provide industry leading support to all our customers.

We are looking for someone who is proactive and reliable, someone who is passionate about exceptional customer service and someone who can show compassion and understanding to our customers.

Working hours are between 8am and 8pm Monday to Friday and 8am and 4pm on Saturdays. Shifts are on a repeating 3 weekly working pattern across 5 days per week.

Key parts of the role and responsibilities

Providing fantastic support by phone, email and live chat to exceed customers expectations. Working with our internal teams to deliver fantastic support and providing each customer with a resolution Have great attention-to-detail and be able to look at data in a logical and questioning manner Contributing new ideas as part of our continuous improvement across our solutions and services

About Sycous

We believe in a sustainable future with transparent and accessible data at the heart of it.

We champion both innovation and education, to help drive positive change in the world of metering and billing and help keep costs as low as possible for consumers.

We live in the world of heat networks, where heat is centrally generated and distributed within a building or across a city, providing a more sustainable energy future.

People are at the heart of what we do. We value the contribution of every team member, encouraging and supporting their professional and personal development.

Alongside standard benefits, including 33 days holiday per year and company pensions, we provide private healthcare benefits, clear career paths and additional training opportunities to develop your future.

For further information on Sycous and our solutions, please visit sycous.com.

Job Types: Full-time, Permanent

Pay: 12.87 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress Company events Company pension Health & wellbeing programme Private medical insurance Referral programme Sick pay
Work Location: In person