Job Description

At Clements Worldwide, we enable people and organizations to have the freedom to live and operate anywhere in the world by providing them with a broad array of specialized international insurance solutions. We are committed to a culture of excellence where we empower you to further develop your skills and evolve your career. We are seeking a Customer Service Advisor to join our team and support our Personal Insurance (PI) Department in the tactical management of handling all United Kingdom (UK) customer enquiries in Motor Insurance and supporting our Customer Service and Underwriting Managers. This position is being offered as Hybrid, two days in our London office and three days remote at Clements Worldwide. Salary Range: \xc2\xa324K - \xc2\xa326K, Full-time \xe2\x80\x93 Salary + Commission Hybrid Position: Two days in our London office, three days fully remote Before we go any further, we do have some deal-breakers. You must have:

• 1+ years experience in an insurance industry
• excellent verbal and written skills in the English language
• capacity to be in the London office two days each week
• legal right to work in the United Kingdom

It will be great if you happen to have these qualifications:

• experience in using Close Brothers Premium Finance i-Prompt system
• experience using OpenGI (OGI)
• proficiency in Microsoft Office
• knowledge of the insurance industry
• strong attention to detail and organisation skills

Essential Duties and Responsibilities (includes, but not limited to):

• adhere to a Monday through Friday work schedule, operating within the business hours set by your manager, while working remotely, maintain the same level of professionalism and commitment as if physically present in the office
• provide validation administrative support emailing Motor Insurance policyholders for additional validation documents for their current Motor Insurance policy
• request claim confirmation from insurer reported against the Motor Insurance policy to support the policy cancellation handled by the Customer Services Team in our Personal Insurance (PI) department
• handle and resolve customer enquiries regarding their motor insurance policy and/or account via phone and/or email, in accordance with departmental procedures, standards and compliance as defined and required by the Financial Conduct Authority (FCA) and set for by Clements Worldwide
• discuss any additional coverages to ensure all insurance requirements are satisfied
• process motor policy actions such as: mid-term adjustments, cancellations, no claims bonus requests and finance agreement amendments using Close Brothers Premium Finance i-Prompt system
• manage the Personal Insurance (PI) OpenGi (OGI) diaries daily relating to Personal Motor Insurance
• act as point of referral to the Personal Insurance (PI) sales team for guidance on OpenGi (OGI) and finance agreement amendments
• accurately gather information and effectively communicate required information to both customers and underwriters as necessary
• provide support to the Customer Service & Underwriting Manager as required and needed
• input, maintain and update data in our internal systems and deliver overflow support for new business calls relating to Personal Insurance or Motor Insurance policies
• follow established protocols and policies established by your department, Human Resources or any department in which guidelines must be met
• other duties and responsibilities maybe assigned depending on department need and growth

As we all know, compensation isn\'t just the salary. Here are some of the benefits of working at Clements:

• Base salary plus bonus commission eligible
• Optional private medical, dental and a cash scheme
• Generous pension scheme with a 10% contribution from Clements
• Automatic enrolment into Group Income Protection and Group Life
• 24 annual leave days per calendar year, with up to 8 days rollover
• 3 mental health days per calendar year
• 9 standard paid bank holidays
• Paid parental leave
• Occupational company sickness leave and pay
• "Dress for Your Day" dress code
• Education assistance: certifications and continuing education
• Optional gym membership
• Reimbursement season ticket loan scheme

If you\'re still reading and are interested in helping to take Clements into 2023/2024 and beyond, let\'s have a conversation virtually. We\'ll discuss the day-to-day highs and lows of this role and answer any of your questions in your first interview. Come join the Clements Team! Do you need accommodations to apply? Let us know at IWantToWork@clements.com. At Clements, we celebrate and thrive on differences for the benefit of our team members and clients. Clements is an equal opportunity employer. Employment here is based solely on a person\'s merit and qualifications directly related to professional competence. Clements does not discriminate against anyone because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other basis protected by law. For full GDPR policy visit: https://www.clements.com/privacy/privacy-policy/
Salary Range:
\xc2\xa324,000\xe2\x80\x94\xc2\xa326,000 GBP