Job Description

196


London


Permanent


\xc2\xa329,000 - \xc2\xa331,000





Ever wanted to work for a business that puts its people first when it comes to their development? Our rapidly growing client is looking to bring in an experienced Customer Service Advisor to take on a highly rewarding role speaking with existing customers. If the above sounds like you read on! If you are not, then check out our other jobs \xe2\x80\x93 we are also looking for people in other Contact Centre positions!
Job Summary Our client\xe2\x80\x99s Customer Service team has recently grown and with that growth comes the need for a new Customer Service Advisor which is where you come in. The business continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success.
Your role As the Customer Service Advisor, you\xe2\x80\x99ll respond appropriately to all customer enquiries and ensure that administration is carried out accurately, on time, and to the agreed service levels.
About you You will ideally be a Call Centre Agent or Advisor and have done a Telephone-based role for at least one year within a similar environment (extra points if you have experience of working in Omni-channel environment) and have been great at it and all that being a Customer Service Advisor involves \xe2\x80\x93if it needs explaining then this is probably not for you.
Some bullet points about you:

• Ideally from a Contact Centre background
• Effective questioning and listening skills
• Good organisational and interpersonal skills
• Ability to work under pressure and to tight deadlines
• Ability to work independently and as part of a team