Customer Service Advisor

Middlewich, Cheshire, United Kingdom

Job Description


Customer Service Advisor

Hours: Monday-Friday, 8-4/9-5

Payrate: \xc2\xa311.00PH

Location: Middlewich

Contract: Temporary to Permanent

Startdate: Immediate

KPI Recruiting are supporting an established business based in Middlewich, who are looking to grow their Customer Service team by three! They have a passion for upcoming talent whether that is within Customer Service, Creative and Social, Marketing, PR or Design and Development. There are numerous opportunities to join an influential team and take your career to the next level.

What are the duties of the role?

  • Providing customer support through email and instant messages
  • Replying to customer queries in a professional manor and ensure that customers receive a response that will resolve their issue
  • Following company procedures effectively and making decisions
  • Communicating with customers and providing them with knowledge on products/services
What are the requirements to be successful in the business?
  • Ability to provide a positive customer experience
  • Good literacy skills with attention to grammar and sentence structure
  • Strong communication and interpersonal skills
  • Knowledge of Zendesk or Dixi (ideal)
  • Minimum of 6 months experience as a customer service representative or similar role
Whats on offer?
  • 25 days of annual leave with an extra day for your birthday!
  • Cycle to work scheme
  • 40% staff discount
  • Healthcare Cash Plan
  • Annual bonus scheme
Interested? Apply now or call Jessica on 01782 712230

INDCOM

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Job Detail

  • Job Id
    JD2975634
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    £11 per hour
  • Employment Status
    Permanent
  • Job Location
    Middlewich, Cheshire, United Kingdom
  • Education
    Not mentioned