Job Description

Customer Service Advisor - Part-time

Based in Canterbury

24,603 to 25,000 pro rata for part-time

Job Purpose

We are hiring a Customer Service Advisor. The role provides phone and also email support and advice to customers as well as booking engineer visits and ensuring that customers receive a high level of service. Part of the role will also involve handling and resolving any customer complaints.

Responsibilities:

Customer Service - you are the main point of contact for customers in Kent and will handle a high level of incoming calls relating to booking services, queries, complaints, feedback, and requests. You will also make outbound calls to customers to book engineer visits. Responding to emails, providing costings and quotes to customers. Ordering parts for jobs, providing information on new contracts or parts. Processing orders and invoicing. Updating systems regarding queries and outcomes. Efficiently multi-tasking work to achieve best outcomes and customer satisfaction.
About you

We are looking for a highly customer focused candidate who thrives in a fast-paced customer service environment. You should have a confident phone manner and be happy to both receive and make calls to customers, whilst multi-tasking - handling emails and bookings. You should be able to demonstrate a good work record and previous similar experience. You should also have strong admin/PC skills and attention to detail. You should be located in the Canterbury area and free to work 2 or 3 whole days per week including Wednesdays and Thursdays.

We are offering:

Competitive salary dependent on experience 23 days holiday plus bank holidays, plus 1 day attendance bonus Pension scheme Onsite car parking BUPA employee assistance program Sick pay scheme Company incentives Friendly, supportive team environment
Working hours between 8:30 am - 5.00 pm Wednesday and Thursday

If you are seeking 3 days then a further day by arrangement.

To be considered for interviews please apply right away!

Please be aware all successful candidates will have to undergo relevant security checks by NSSA standards.

Job Types: Permanent, Part-time

Pay: 24,600.00-25,000.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking Sick pay
Application question(s):

Do you live in or close to Canterbury? Are you looking for part-time and free to work whole days on Wednesdays and Thursdays?
Experience:

admin and customer service: 1 year (required)
Work Location: In person