Customer Service Advisor (part Time)
Crawley, ENG, GB, United Kingdom
Job Description
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will be key in ensuring customer satisfaction and loyalty.
Duties
Respond to customer inquiries via phone, email, in a timely and professional manner. Perform data entry tasks accurately to maintain up-to-date customer records. Analyse customer feedback to identify areas for improvement in service delivery. Collaborate with team members to ensure a seamless customer experience. Understanding how to handle all types of the Company claims processes and procedures - insurer/fleet/in-house/retail etc. as agreed within Insurer Service Level Agreements To arrange deliveries and collections of vehicle with the relevant paperwork To ensure all the offices and customer facing areas are clean and tidy
Skills
Proficient in data entry with a keen eye for detail. Excellent phone etiquette and strong communication skills. PC literate Passionate about customer service
Join us in delivering outstanding service that makes a difference!
Job Types: Part-time, Permanent
Pay: From 12.21 per hour
Expected hours: 18 per week
Benefits:
Bereavement leave Company events Company pension Employee discount Free parking On-site parking Sick pay
Work Location: In person
Reference ID: CSACR01
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Job Detail
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Job IdJD3602027
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IndustryNot mentioned
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Total Positions1
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Job Type:Part Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCrawley, ENG, GB, United Kingdom
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EducationNot mentioned