Job Description

Do you have the skills to provide the highest level of customer service at all times and believe in treating everyone as an individual? Do you have experience of being the first point of contact for clients, able to deal with calls and enquiries professionally and in a timely manner?
Then you could be a Customer Services Adviser as part of the Councils Contact Centre.
We would like to hear from you, if you:
Enjoy working in a front-line environment.
Have excellent communication and computer skills.
Are comfortable using new technology in a changing environment.
Are keen to contribute to team objectives.
Want to give local people the best possible service.
This exciting role offers a diverse working environment. The successful candidate will work across various sections: including undertaking reception duties, taking payments, answering telephone calls in a Contact Centre environment and dealing with benefit and council tax enquiries.
Applicants must have the ability to deal with the public face to face and over the telephone on a wide range of issues, often including sensitive information. Duties are rotational and the ability to be flexible in terms of duties undertaken is essential.
Whilst knowledge of Council Services would be an advantage, comprehensive training is provided.
For an informal discussion contact Debbie Mairs, Customer Contact Lead on 01978 298959
The Council welcomes applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age.
The Council is committed to developing its bilingual workforce and welcomes applications from candidates who demonstrate their capability to work in both English and Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English
About Us
Mae Bwrdeistref Sirol Wrecsam wedi'i lleoli yng ngogledd ddwyrain Cymru ac mae'n falch o'i threftadaeth Gymreig a'i hunaniaeth ddiwylliannol. Dros y blynyddoedd mae wedi tyfu i adlewyrchu poblogaeth sy'n aml-grefyddol ac aml-ethnig gan adlewyrchu amrywiaeth ein cymunedau.
Wedi'i chanoli ar ddinas Wrecsam, sy'n swatio rhwng mynyddoedd Cymru a gwastadeddau Swydd Gaer, mae'n lleoliad sy'n gallu cynnig y gorau o'r ddau fyd i chi ac rydym yn falch o'n statws dinas (a ddyfarnwyd yn 2022 pan roddwyd i ni'r statws hwn, y seithfed ddinas yng Nghymru i'w gael).
Mae Cyngor Bwrdeistref Sirol Wrecsam yn Gyngor unedol sy'n darparu ystod eang o wasanaethau gyda'r nod o wella bywydau trigolion Wrecsam a'r cymunedau cyfagos. Rydym wedi ymrwymo i ddarparu gwasanaethau trwy gydweithio a phartneriaid lleol a chenedlaethol. Gyda ffocws ar ddatblygu cynaliadwy, lles cymunedol, a gwella bywydau trigolion Wrecsam a'r cymunedau cyfagos, mae Wrecsam yn lle gwych i weithio, byw a dysgu.
Mae'r cyngor yn gyflogwr cynhwysol gyda gweithlu o tua 5,500, sy'n cynnig rolau amrywiol, hyfforddiant a datblygiad a chyfleoedd gyrfa gwerth chweil. Mae Cyngor Bwrdeistref Sirol Wrecsam yn gwerthfawrogi arloesedd, dwyieithrwydd yn Gymraeg a Saesneg, ac yn croesawu ymgeiswyr o bob cefndir.
Fel Cyflogwr Hyderus ac Ymroddedig o ran Anabledd, mae'r cyngor yn sicrhau recriwtio a chefnogaeth hygyrch i weithwyr anabl gan gynnwys cynnig cyfweliad gwarantedig (lle bodlonir eitemau manyleb person hanfodol). Yn ogystal, bydd cyn-filwyr yn derbyn cyfweliadau gwarantedig o dan Gyfamod y Lluoedd Arfog os bodlonir meini prawf cymhwysedd (lle bodlonir eitemau manyleb person hanfodol).
Mae buddion cyflogeion yn cynnwys:

• Aelodaeth o'r Cynllun Pensiwn Llywodraeth Leol
• Trefniadau gweithio hyblyg
• Gwyliau blynyddol hael hyd at 32 diwrnod
• Polisiau sy'n gyfeillgar i deuluoedd sy'n cefnogi ymrwymiadau gofalu a theuluol
• Cydbwysedd bywyd gwaith ac amser hyblyg (yn dibynnu ar rol)
• Aelodaeth hamdden gostyngol
• Mynediad at Gynllun Gwobrwyo Wrecsam gyda gostyngiadau oddi ar fanwerthwyr blaenllaw yn genedlaethol ac yn lleol
• Amrywiaeth o adnoddau iechyd a lles, er enghraifft:

• Hyrwyddwyr Iechyd a Lles
• Mynediad at raglen cymorth cyflogeion gyda cyngor ar gadw'n iach boed yn ariannol, yn feddyliol neu'n gorfforol:

• Cwnsela (ar gael 24/7, 365 diwrnod y flwyddyn)
• Cymorth emosiynol yn y fan a'r lle (ar gael 24/7, 365 diwrnod y flwyddyn)
• Opsiwn i osod nodau hybu iechyd gyda newidiadau bach o fyw cynaliadwy
• Cysylltu apiau iechyd i olrhain iechyd corfforol yn awtomatig a chyflawni nodau cynnydd
• Blogiau, fideos, ryseitiau a mwy o adnoddau sy'n darparu ysbrydoliaeth a chymhelliant
• Nodi'r risg o ddatblygu clefydau blaenllaw sy'n gysylltiedig a ffordd o fyw ynghyd a sgoriau iechyd meddwl ac ariannol
• Cyngor cyfreithiol, ariannol a defnyddwyr
• Digwyddiadau ac ymgyrchoedd iechyd a lles drwy gydol y flwyddyn (e.e. Diwrnod Iechyd Tachwedd, Diwrnod Amser i Siarad, Wythnos Ymwybyddiaeth Iechyd Meddwl, Wythnos Ymwybyddiaeth o'r Haul, Wythnos y Menopos, Wythnos Iechyd Ariannol)
• Caffi Menopos ac arweiniad
• Caffi Gofalwyr Di-dal a chanllawiau

Mae ein Cynllun Cyngor (2023-28) yn nodi ein blaenoriaethau ac rydym yn cyflawni'r rhain trwy ddilyn Gwerthoedd Nolan bywyd cyhoeddus (anhunanoldeb, uniondeb, gwrthrychedd, atebolrwydd, agoredrwydd, gonestrwydd ac arweinyddiaeth) yn ogystal a'n Gwerthoedd Corfforaethol ein hunain:

• Grymuso
• Ymddiriedaeth a gonestrwydd
• Dyhead
• Cydweithredu
• Gwneud gwahaniaeth
• Tegwch

The County Borough of Wrexham, located in North East Wales, is proud of its Welsh heritage and cultural identity. Over the years it has grown to reflect a population that is multi-religious and multi-ethnic and complements the diversity of our communities.
Centred on the city of Wrexham, which nestles between the Welsh mountains and the Cheshire plains, it's a location that really can offer you the best of both worlds and we are proud of our city status (awarded in 2022 when we became the seventh city in Wales).
Wrexham County Borough Council is a unitary Council which delivers a wide range of services aimed at improving the lives of Wrexham residents and surrounding communities. We are committed to providing services through collaboration with local and national partners. With a focus on sustainable development, community wellbeing, and improving the lives of Wrexham residents and surrounding communities, Wrexham is a fantastic place to work, live, and learn.
The council is an inclusive employer with a workforce of around 5,500, offering diverse roles, training and development and rewarding career opportunities. Wrexham County Borough Council values innovation, bilingualism in English and Welsh, and welcomes applicants from all backgrounds.
As a Disability Confident Committed Employer, the council ensures accessible recruitment and support for disabled employees including offering a guaranteed interview (where essential person specification items are met). Additionally, veterans will receive guaranteed interviews under the Armed Forces Covenant if eligibility criteria are met (where essential person specification items are met).
Employee benefits include:

• Membership in the Local Government Pension Scheme
• Flexible working arrangements
• Generous annual leave up to 32 days
• Family-friendly policies supporting caring and family commitments
• Work-life balance and flexi time (dependent on role)
• Discounted leisure membership
• Access to Wrexham Reward Scheme with discounts off leading retailers nationally and locally
• Health & well-being resources, for example:

• Healthy & Wellbeing Champions
• Employee assistance programme with advice on staying healthy financially, mentally or physically:

• Counselling (available 24/7, 365 days a year)
• In-the-moment emotional support (available 24/7, 365 days a year)
• Option to set health-boosting goals with small, sustainable lifestyle changes
• Connect health apps to track physical health and meet progress goals
• Blogs, videos, recipes and more resources providing inspiration and motivation
• Identify risks of developing leading lifestyle-related diseases with mental health and financial scores
• Legal, financial and consumer advice
• Health and wellbeing events and campaigns throughout the year (e.g., November Health Day, Time to Talk Day, Mental Health Awareness Week, Sun Awareness Week, Menopause Week, Financial Health Week)
• Menopause Cafe and guidance
• Unpaid Carer Cafe and guidance

Our Council Plan (2023-28) sets out our priorities for this period and we deliver these by following the Nolan Values of public life (selflessness, integrity, objectivity, accountability, openness, honesty and leadership) as well as our own Corporate Values:

Skills Required