Job Description

Join Our Customer Service Phones Team - Make Every Call Count!

Are you passionate about helping people and thrive on delivering outstanding service over the phone? If so, we'd love to hear from you! Our Phones Team at

Kempston Controls

is looking for a friendly and proactive

Customer Service Advisor

to join their dynamic crew.

At Kempston Controls, our customers are at the heart of everything we do. As part of our industry-leading Customer Service Team, you'll be the first point of contact for customers via phone, email, and webchat -- providing support, solving problems, and making every interaction count.

What you'll be doing:

Handling customer enquiries with professionalism and care Preparing accurate quotes and invoices Collaborating with colleagues and suppliers to deliver the best outcomes You'll be joining a supportive team of customer-focused professionals who are committed to creating exceptional experiences for every customer, every time

What we're looking for:

A confident communicator with a positive attitude Someone who enjoys working in a fast-paced, team-oriented environment Strong attention to detail and a passion for great service Have computer skills (Microsoft Applications) Can adapt to a changing environment.
If you're ready to bring your energy and customer-first mindset to a team that values your contribution, apply today!

Kempston Controls Exceeding Expectations:

Here at Kempston Controls, we are committed to creating an inclusive environment where people thrive. With eight decades of experience, we recognise that without our people, we wouldn't be one of the industry's leading distributors, and it's our aim to create a business where people can be their best selves.

Our recruitment policy is simple: regardless of your gender, ethnic origin, age, religion, sexual orientation, gender identity or disability if you're the best person for the job, we want you. We want everyone to be able to be themselves and to be given the opportunity to succeed.

Established in the 1940s we have many years of experience and were one of the industry's leading specialist distributors with an enviable reputation for stock and service.

Originally specialising in panel building and motor rewinds, we've developed over the years to service the needs of a much broader audience, and through the careful choice of franchises we have positioned ourselves at the forefront of the industry.

Based in Rushden near Northampton, our central location has made it possible for us to become a leading global distributor to the electrical industry. With orders being taken over the phone, by e-mail and online from all over the world, were ready to support all our customers whatever their application or need.

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Referral programme
Experience:

Administrative: 1 year (preferred) Customer service: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person