Job Description

Be the Voice That Makes a Difference

Are you a people person who thrives on helping others? We're hiring a

Customer Service Advisor

to join our growing team in a

full-time role with an immediate start

. If you're confident, calm under pressure, and ready to deliver service with a smile (even over the phone), this is your opportunity to join a team where your skills are valued, and your growth matters.

About Us

We're a forward-thinking, customer-first company providing top-tier support across a wide range of clients. We believe that excellent service starts with great people -- and that's where you come in. You'll be part of a friendly, high-performing team in a fast-paced environment where no two days are the same.

The Role

As a Customer Service Advisor, you'll handle customer enquiries via phone, email, and live chat -- providing clear, accurate, and friendly assistance every time. You'll resolve issues, offer advice, and keep customers informed and satisfied.

What You'll Be Doing

Responding to customer queries via phone, email, and chat Resolving problems efficiently and professionally Updating records, processing customer information, and logging calls Explaining products and services clearly and confidently Working with internal teams to escalate and resolve complex queries Maintaining service standards and customer satisfaction

What We're Looking For

Excellent communication skills -- both spoken and written Positive, can-do attitude with strong problem-solving abilities Previous experience in a customer service, contact centre or retail environment is ideal Strong time management and attention to detail IT literacy - comfortable with CRM systems and data entry A team player who enjoys helping people and getting results

What We Offer

Full-time, permanent role with immediate start Full training and ongoing support Friendly, professional team culture Clear progression path and development opportunities A stable, rewarding role in a growing business
Job Type: Full-time

Pay: 12.00-14.00 per hour

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: In person