Job Description

Customer Support Officer
We're looking for a Contract Support Advisor to join our MOJ and Home Office Contract Administration team.
Location: Office based in Basingstoke
Hours: 40 hours per week, Monday to Friday
We are unable to offer certificates of sponsorship to any candidates in this role.
What will you be responsible for?
As a Contract Support Advisor, you'll be working within the MOJ and Home Office Contract Administration Team, supporting operational and office-based teams to ensure reactive works are logged, scheduled, monitored and closed in line with agreed SLAs.
Your day to day will include:

• Raising, allocating, scheduling and completing reactive work orders through the CAFM system
• Communicating with engineers, subcontractors and stakeholders to coordinate attendance, paperwork and access requirements
• Monitoring work order statuses, managing delays, chasing actions and ensuring SLA compliance
• Reviewing documentation, correcting system misalignments and supporting billing accuracy
• Providing administrative and performance support to Contract Managers and the wider team

What are we looking for?
This role of Contract Support Advisor is great for you if:

• You have experience in a busy administrative or helpdesk environment, ideally within facilities management
• You are confident using CAFM systems and Microsoft Office, particularly Excel and Outlook
• You have excellent attention to detail with strong data entry and organisational skills
• You communicate professionally and effectively with internal and external customers
• You are proactive, collaborative and able to manage multiple priorities

CTC clearance is required for this role.
We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.
Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.
We look forward to seeing your application to #joinkier

Skills Required